Bureau of Engagement and Support Services

Bureau of Engagement and Support Services

The Bureau of Engagement and Support Services (BESS) administers the workforce development unit and consolidates all specialized field support functions into one Bureau to provide a well-rounded approach to customer engagement that allows for multiple customer touchpoints. BESS manages and oversee Business Development, Benefits Planning, and Targeted Populations with the mission of building an inclusive workforce through employer engagement.

BESS employs staff dedicated to business services, including the newly created title of business services consultant as well as staff in the titles benefit specialist and program specialist. Members of the team will work in partnership with business services teams organized in each of 22 Local Workforce Innovation Areas (LWIA). The workforce development unit provides information to employers on key issues relating to hiring people with disabilities, reasonable accommodations, hiring incentives and the benefits of VR services. Workforce development staff also communicate with Rehabilitation Counselors about employment opportunities they identify through contacts with employers and business groups.

BESS Program Services include:

  • Business Development
  • Benefits Planning
  • Targeted Populations