ABE Mange My Case (MMC) Guide

Note: If you are a returning user that hasn't set up an ILogin account to access ABE or connect your ABE profile, visit Creating an ILogin & ABE User Account to get started.

Manage My Case

Whether you used ABE to submit your application or you have been receiving benefits for years, you can use ABE Manage My Case in ABE to:

  • Check the status of your benefits.
  • Renew benefits.
  • Report changes in income, household members, expenses or new address.
  • Upload documents.
  • View notices and benefit details.
  • View and reschedule upcoming appointments.
  • File and manage appeal sand keep your case up to date.

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Case Summary

The Case Summary page links you several MMC features, including easy access to Report My Changes and Apply for Additional Benefits. If it is time to renew your benefits, you would also see a Renew My Benefits button. In addition, any alerts about your case will appear at the top of the Case Summary page.

  • In the What is the status of my benefit programs? section in the center of the page you can get further details about your current benefits.

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  • In the What are my available notices? section you will find links to view all of the notices the State has sent you about your benefits. In general, you will be able to view notices sent within the past 12 months.
  • You can also view the status of the applications, renewals, and changes you previously reported through MMC.

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Report My Changes

If you want to report a change in your household or circumstances:

  1. Select Report My Changes on the Case Summary page.
  2. From the list provided, choose the change you need to report and press Next.
  3. Complete the additional questions about the change you are reporting.
  4. If the change requires proof, you can upload the documents through Manage My Case.

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Renew My Benefits

  1. If it is time to renew your benefits, a Renew My Benefits button displays on the Case Summary page. This button only displays 60 days prior to the end of your current approval period.
  2. Select the Renew My Benefits button.

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  3. The Redetermination Overview page displays letting you know which of your benefits is up for redetermination. Review and select Next.

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  4. The Benefit Renewal Details page displays next letting you know what type of information you will be asked to provide for your redetermination.

 5. Select Next and the Renew My Benefits page displays with the questions you will need to answer to complete your redetermination.

  6. If you need to provide any final comments before submitting your redetermination, check Report any other change in the Questions section of the page. Select Next and the Other Changes page appears.

  7. After you have completed all questions and entered any other changes and comments, select Next and the Final Steps page displays. Keep this tracking number in case you need to speak with a Caseworker.

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  8. Remember to upload supporting documents! If documents are not received this could lead to a delay or denial of benefits.

Mid-Point Report

If a Mid-Point Report is due for your SNAP benefits, a Mid-Point Report button displays on the Case Summary page.

  1. Select the Mid-Point Report button and the Mid-Point Report page displays.

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 2. Answer the all of the questions on this page and select Next. The Signing your Mid-Point Report page displays.

 3. Read the page carefully. Select the checkbox to say the information is true and correct and enter your First Name and Last Name.

 4. Press Submit to electronically sign the Mid-Point Report and submit the report.

Benefit Details Tab

Select the hyperlink under Summary to view details about each benefit program you receive.

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  Benefit Details

Contact Us Tab

The Contact Us tab gives you all the information you need to contact the office handling your case, including by email. You can also make sure we have the right address for you and make changes if we don't. We also list your case number and individual number for easy reference.

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Account Management Tab

You can manage your ABE account on the Account Management tab; including updating your password and managing your communication preferences.

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When you press the Click Here hyperlink in the Manage Your Communication Preferences section, the Manage Your Communication Preferences page displays. Here you can choose the way notices are sent to you. Be sure to save any changes you make on this page.

  • Paper and Electronic: Continue to receive paper notices in the mail and also receive email and text alerts that a new notice has been sent to you. You can view the notice immediately in Manage My Case. We are currently recommending this option as we fine tune the Electronic Only option.
  • Electronic Only: No longer receive paper notices, only receive email and text alerts that a new notice has been sent to you. You can view the notice immediately in Manage My Case. This option is good for people whose address changes frequently. If an alert email or text bounces back, we will restart sending paper notices to the last address we have on file for you. Make sure to let us know if your email or phone number changes.

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