The State of Illinois' Application for Benefits Eligibility (ABE) website now offers Manage My Case (MMC) to help you manage your benefits online, anytime.
That's it, you're set! Login using your ABE User ID and Password to manage your benefits with MMC!
Questions? Visit dhs.illinois.gov/ABE or email ABE.Questions@illinois.gov
If you try to login to your account three times but are not successful, you will be "locked out" for 1 hour. You can try again after one hour. If you are not sure of your password, you can change it.
After 30 minutes of inactivity in ABE, you will be logged out. If you are on a public computer this will happen more quickly. This is for your security. Before you log back in, be sure that you are using a browser that works well with ABE. We recommend using EDGE. Using an old browser may cause unexpected errors. If you are using EDGE, then close the browser, reopen it and try again.
The State cannot reset your ABE Password. However, you can reset your password using "Forgot Password" on the ABE login panel:
Remember, the answers to your secret questions are case sensitive, enter your answers EXACTLY as you did when you first set them up.
If you forget the answers to your secret questions you will need to create a new ABE User ID and Password, link your case, and verify your identity again. The State cannot help you with your secret questions and answers. Be sure to write down your ABE User ID, password, secret questions and answers for your new account and keep them in a safe place. Do not share your ABE User ID, password of secret questions and answers with anyone.
Unfortunately, if you forgot your ABE User ID, you will need to follow the process to create a new User ID and Password. The State is unable to recover or reset your ABE User ID.
If you cannot pass the electronic Identity Proofing, use the Manual ID Proofing form., IL444-3610 State Identity Proofing Request Form (pdf) , or IL444-3610 S Formulario De Solicitud De Prueba De Identidad Del Estado (pdf) and proof documents (listed on page 3 of the form).
Note: If you are required to submit information by a certain date and you are not able to use MMC, go to the DHS Manage Your Benefits page for other ways to submit information.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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