Text Messaging Alerts and Reminders Information Update

Illinois Department of Human Services Logo
Illinois Healthcare and Family Services Logo

04/26/2022

Information Memo

Summary

  • Effective 03/24/2022, updates have been made to the Integrated Eligibility System (IES), Application for Benefits Eligibility (ABE), and Manage My Case (MMC), giving customers the option to receive text message reminders at a preferred telephone number.
  • Only the questions pertaining to accepting text messages are being implemented at this time. The text messages (campaigns) are being implemented at a later date.
  • Forms are currently being updated to include text message language.
  • The Bureau of Policy Development (BPD) will alert the field when the text message alerts and reminders become available for customers.

Introduction

Effective 03/24/2022, updates have been made to the Integrated Eligibility System (IES), Application for Benefits Eligibility (ABE), and Manage My Case (MMC) giving customers the option to receive text message alerts and reminders. Customers will be able to provide a designated number and choose to receive text message alerts and reminders.

Campaigns

Once the text messages (campaigns) are implemented, the notifications will be sent to the customer's designated phone number. These notifications will be sent at specific timeframes when customers may need a reminder of important upcoming dates.

Forms Update

Updates are being made to:

  • 2378B Request for Cash Assistance Medical Assistance and Supplemental Nutrition Assistance Program (SNAP) Application
  • 683 Application for the Supplemental Nutrition Assistance Program (SNAP) 
  • 1893 Medical, Cash and SNAP Redetermination Notice
  • 643A 19 Year Old Aging Out of All Kids Medical Benefits
  • 643AS 19 Year Old Aging Out of All Kids Medical Benefits
  • 643M Medical Benefits Renewal Form
  • 643MS Medical Benefits Renewal Form
  • 643N Medical Benefits Renewal Form
  • 643NS Medical Benefits Renewal Form
  • 643X Medical Benefits Renewal Form, and
  • 643XS Medical Benefits Renewal Form .

The form changes will give customers the option to receive text message alerts and reminders. Note: 2378ABE will be revised at a later date.

Text Message Alerts and Reminders Availability

Although the text message questions will be available, the text messages (campaigns) are being implemented at a later date. BPD will alert the field when the text message alerts and reminders become available for customers.

[signed copy on file]

Grace B. Hou

Secretary, Illinois Department of Human Services

Theresa Eagleson

Director, Illinois Department of Healthcare and Family Services

Forms Referenced

Forms 2378 B

Form 683

Form 1893

Form 643 Series