December 30, 2020 DDD Communication

Good afternoon,

Happy New Year! I know many of us can't wait to put 2020 in the rearview mirror. But honestly, while the past year has been rife with challenges and uncertainty, I will say that I have been both inspired and grateful for the way that our community and SODCs systems have responded to the pandemic. I also believe we have learned lessons that will serve us well into the future. Thank you for all each of you do.


The Division sent notice last week that we are able to extend the temporary COIVD-19 rate increases allowed for through our Appendix K until its expiration on January 26, 2021. We are hopeful, in working with HFS, that we will be able to extend our Appendix K and will communicate in January further extensions. As a reminder:

  • The 5% rate increase to the 60D Community Integrated Living Arrangements (CILA) will continue through January 26, 2021.
  • The 15% rate increase for CDS providers (31U/31C) will continue through January 26, 2021.
  • All policy amendments will be maintained through January 26, 2021.
  • At Home Day Program (37U) will continue to be available, without prior approval, for all CILA residents through June 30, 2021.

You can find the notice here:


HFS has recently released two Provider Notices of interest. The first is additional guidance for ICF/DDs that are providing their own day services. Please review. The second is an update on the Electronic Visit Verification process and timeline. As a reminder, EVV will specifically impact PSWs in the HBS program. It does not impact any other DD waiver service providers.

You can find both notices here:

You can find further EVV information here: (located under "Other Essential Resources" on the Medical Providers page) (Webpage)


The Illinois Department of Children and Family Services (DCFS) has issued an important notice regarding procedural updates regarding the CANTS background checks. Effective January 1st, 2021: All CFS689 (CANTS) forms not submitted via email will be returned unprocessed to the submitting agency. CFS689 forms will only be accepted electronically, via their dedicated email address:

Please note:

  • CANTS forms must be sent as an attachment with no encryption. Multiple forms (up to 20) can be submitted in 1 PDF document.
  • If there is no DCFS history to be reported, you will receive your CFS689 form back via email, with the applied "NO PRIORS" clearance stamp. If there is a POSITIVE HIT, you will receive an email notifying you that your results will be returned via standard mail or fax.
  • DCFS processing time fluctuates greatly throughout the year as it is based on the number of forms received. Do NOT resubmit your request as this causes additional delays.
  • As a reminder, DSPs can work in CILAs while they await CANTS results.


Reimbursement & Rates Issues

As has been previously reported, George Bengel in BRPS is retiring (but coming back on contract). With that being said, you can always reach out to the following staff who handle the specific areas outlined below:

Name Unit Phone Email
Diane Garbin CILA Rates 217-782-6502
Kim Kavanagh POS/HBS Rates 217-557-6451
Erica Rivera ICFDD Rates 217-558-4315

Regions Issues

In Maureen Haugh-Stover's absence (her last day is 1/15/21 but she will be helping with the transition through 1/30/21) you should reach out to Kathy Ward at 217-524-2514 or However, Regions staff are still able to assist with the handling of all waiver service requests, individual/family inquiries, provider inquiries and ISC issues. Here is their contact information and counties of focus for each staff member:

Name Coverage Area Phone Email
Dorothy Schwartzkopf Covers the North Central Region. Counties: Bureau, Champaign, Ford, Iroquois, LaSalle, Livingston, Marshall, Mason, McLean, Putnam, Tazewell, Vermillion, and Woodford 217-557-8285
Tameka White Covers the North Central Region. Counties: Fulton, Henderson, Henry, Knox, Mercer, McDonough, Peoria, Rock Island, Stark, and Warren 217-524-8966
Nichole Bolton Covers the Central Region. Counties: Adams, Brown, Calhoun, Cass, Christian, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Effingham, Greene, Hancock, Jersey, Logan, Macon, Macoupin, Menard, Montgomery, Morgan, Moultrie, Piatt, Pike, Sangamon, Schuyler, Scott and Shelby 217-524-2521
Kevin Byrd Covers the Northwest Region. Counties: Boone, Carroll, Dekalb, Jo Daviess, Lee, McHenry, Ogle, Stephenson, Whiteside and Winnebago 217-524-2517
Jessica Link Covers the Southern Region. Counties: Alexander, Bond, Clay, Clinton, Crawford, Edwards, Fayette, Franklin, Gallatin, Hamilton, Hardin, Jackson, Jasper, Jefferson, Johnson, Lawrence, Marion, Massac, Monroe, Perry, Pope, Pulaski, Randolph, Richland, Saline, Union, Wabash, Washington, Wayne, White and Williamson 217-782-0385
Roberta Driver Covers the Southern Region. Counties: Madison and St. Clair 217-782-5230
Betty Green Covers the North Suburban Region. Counties: Suburban Cook and Lake 708-283-3407
LaShawnta' Milton Covers the North Suburban Region. Counties: DuPage, Kane and Kendal 312-814-2021
Tammie Benjamin-Asare Covers the City of Chicago Region. Counties: Cook (South of Madison, i.e., South side of Chicago) 847-742-1040 x2807
Audrey Harris-Palmer Covers the City of Chicago Region. Counties: Cook (North of Madison, i.e., North side of Chicago) 312-814-2019
Bernice Gray Covers the South Suburban Region. Counties: Service providers A-L in Suburban Cook, Will, Kankakee and Grundy 312-814-8335
Bernice O'Brien Covers the South Suburban Region. Counties: Service providers M-Z in Suburban Cook, Will, Kankakee and Grundy 708-283-3408

Thank you for all you do. Happy New Year!



Allison V. Stark

Director, Division of Developmental Disabilities

Illinois Department of Human Services

600 East Ash-Building 400, Springfield, IL 62703

Tel: (217) 782 -6803

The information contained herein should not be considered a substitute for the appropriate official statutes, rules, regulations, or the advice of legal counsel.

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