PM 02-04-00: Application

WAG 02-04-00

A completed application is required to receive cash, medical, or SNAP benefits. All applications must contain a name, address and signature to begin the application process. An application may be a paper form a person completes and signs, an application submitted electronically through the Application for Benefits Eligibility (ABE) system, or over the phone by calling the ABE Customer Call Center.

An applicant is a person who completes an application or has someone complete one for them. A person is not an applicant if they just ask questions about programs, benefits, or eligibility criteria.

A person must be allowed to complete an application. A person cannot be required to attend any meeting or orientation before they can sign an application.

The Family Community Resource Center application process includes:

  • making application forms available;
  • registering all applications that contain a name, address, and signature;
  • obtaining information and verifications to determine if an applicant is eligible for benefits;
  • giving the applicant a written notice of the decision; and
  • providing the applicant with the opportunity to register to vote (see PM 22-12-00).

new manual text Provide a Copy of the SNAP Application

The FCRC must offer a SNAP household a copy of  their completed SNAP application. A copy of the completed application  must be offered even if the request is for other program benefits that includes SNAP. The copy may be provided in paper, or electronic format, unless the household requests the copy in electronic format, in which case, an electronic copy must be provided.

Applications for Medical Benefits

There is no deadline on when a person may apply for Illinois Medicaid. For Illinois Medicaid programs, there is no open enrollment period and people can apply at any time just like they always have.

Consumers who have questions about the special enrollment period should call the Marketplace Call Center at 1-800-318-2596.

Application for Benefits Eligibility (ABE)

ABE is available via the internet 24 hours a day, 7 days a week. An application submitted through the ABE system requires an electronic signature. An application started in ABE that is saved so that it can be finished later is not an application.

ABE Customer Call Center

An application completed by calling the ABE Customer Call Center is an application if the customer agreed to the telephonic signature. If the applicant fails to complete the telephonic signature requirement or the call is dropped prior to completion, an application has not been filed.

new manual textAfter the interview has been completed, a recording is made of the household's verbal agreement which includes a summary of the information to which the household agreed.