PM 02-01-02-a: Service Coordination for TANF Cases (Except Child-Only)

Service coordination activities include:

  • ongoing assessment to discover additional barriers to self-sufficiency which may arise;
  • updating the RSP, as necessary;
  • monitoring the client's progress in completing the steps set by their RSP. This may include contacting providers who are working with the client;
  • effective case management of assistance programs (e.g., processing REDEs timely, budgeting income appropriately, etc.) to ensure the client/family receives all the benefits to which they are entitled;
  • ensuring supportive services the client needs remain intact (e.g., child care, transportation assistance, etc.); and
  • linking the client/family with other resources they may need both in and out of DHS.