DDD Communication - September 18, 2020

Please be advised there was an error in the email address for the DoIT Customer Service Desk in regards to the Entrust Encryption Software download requirement. In addition, due to the flood of calls to DoIT we were advised to provide additional clarifications.

Please note:

• If you have questions specific to downloading/installing Entrust, please contact DoIT Customer Service Desk at (217) 524-3648 or via email at DoIT.Helpdesk@illinois.gov (updated email address). Providers should ensure that contact information and a telephone number is included to allow DoIT to respond.
• To report an Entrust Digital ID problem: https://www2.illinois.gov/sites/doit/support/Pages/ReportAProblem.aspx
• For additional information on how to Use Entrust to Encrypt Confidential Information (for DHS Providers & Partners): https://www.dhs.state.il.us/page.aspx?item=72092

Thank you,

Allison