August 11, 2020 - Quality Care Board Meeting


August 11, 2020 @ 11:00 a.m.



Peter B. Neumer, Acting Inspector General; Bill Diggins, Interim Deputy Inspector General; Brian Dunn, Chairperson; Jae Jin Pak, Board Member; Megan Norlin, Board Member; Angela Hearts-Glass, Board Member; Pamela Oller, Administrative Assistant


Shirley Perez, Board Member, absent due to power outage.

Call to Order

The meeting was called to order at 11:05 a.m.

Approval of July 14, 2020, Minutes

Motion to Approve - Megan Norlin

Motion Seconded - Angela Hearts-Glass

All in favor with no oppositions - July 14, 2020, minutes approved

Monthly Update on OIG Operations

Return to Work Sites - OIG staff are gradually returning to the office on an as-needed basis. Employees will have assigned days to physically report to the office that will adhere to the COVID guidelines to ensure the safety of all individuals.

On-Site Investigations - The OIG continues to work with facilities and the office of Developmental Disabilities (DD) to ensure all interviews that are held will abide by the COVID safety guidelines to prevent an increase of COVID cases. The on-site interviews are considered on a case by case basis.

Program Re-Opening - CILA's have begun a "soft open" of their day programs with very specific protocols. The OIG and DD are closely monitoring this process.

OIG Caseload and COVID Impact - During the period of remote work, OIG has been able to cut into its case backlog somewhat, possibly due to the COVID travel restrictions and how it has allowed investigators additional time to focus on completing case reports. Also, there was a period in the beginning of the pandemic that OIG had a reduction in new cases, and this allowed additional time for investigators to focus on their older cases.

Inspector General Neumer discussed the legislative amendments that are pertaining to the 1) healthcare registry and the 2) process of employee placement on administrative leave.

There was discussion regarding the use of the healthcare registry:

  • Used for background checks of individuals for future employment;
  • Criteria for placement on the registry

There was discussion regarding placement on administrative leave:

  • Purpose of this amendment is to minimize the unnecessary placement on leave and/or reassignment while waiting for the submission of the final report

OIG Training Materials for New Investigators

The OIG distributed training materials to the board to provide an understanding of OIG's entire operation process. The processes of OIG's (classroom and field) training and the expectations of a new investigator were discussed.

Other Business

Chairperson Dunn announced the meeting schedule will proceed as every other month instead of monthly. The next scheduled meeting is October 13, 2020, at 11:00 a.m. and will develop a meeting schedule for 2021. Also, asked the board members to provide concerns, questions, items for discussion for future meetings.


The meeting adjourned at 12:00 p.m.