Each FCRC has established a procedure to retrieve mail, print documents and other information from the FCRC. Copies of the Rights and Responsibilities and a copy of the application (if a copy is requested) should be mailed to the customer. For FCRCs that remain closed, these documents can be printed in the FCRC and the designated person will pick up the documents from the FCRC for mailing.
The HSC must do a Case Comment entry. Case comments should include an adequate description of the household's circumstances and any adjustments or exceptions made to the eligibility determination and case processing due to COVID-19, including any customer and advocate complaints. Case Comments should also include that the rights and responsibilities, and a copy of the application, if requested has been mailed to the customer.
Provides a desk aid for the COVID -19 adjustment to the SNAP interview process.
When the applicant qualifies for expedited service but:
Whenever possible use electronic sources, such as SOLQ. Attempt to call the applicant to conduct an interview and obtain verifications. If the interview is held and identity can be verified, but other verifications are postponed, issue benefits within the expedited timeframes.
Issue benefits for:
Do not delay issuing benefits just because all other verification has not been provided at the time of the interview.
When the applicant's:
If all eligibility factors are verified to determine ongoing eligibility for SNAP, approve benefits. Run eligibility and certify ongoing benefits.
[signed copy on file]
Grace B. Hou
Secretary, Illinois Department of Human Services
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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