This information memorandum is to inform staff of FNS' approval to allow the Bureau of Hearings flexibility as to the time-frames in which a customer must receive a final decision to their fair hearing request when the standard time-frames cannot be reasonably met during the COVID-19 pandemic.
The information in this memorandum applies only to the appeal process under the Bureau of Hearings and has no impact at the FCRC level. There is no change to policy or procedure for the FCRC.
[signed copy on file]
Grace B. Hou
Secretary, Illinois Department of Human Services
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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