Each FCRC has established a procedure to retrieve mail, printed documents and other information from the FCRC. Copies of the Rights and Responsibilities and a copy of the application (if a copy is requested) should be mailed to the customer. These documents can be printed in the FCRC and the designated person will pick up the documents from the FCRC for mailing.
Case comments should include an adequate description of the household's circumstance and any adjustments or exceptions made to the eligibility determination and case processing due to COVID-19, including any customer and advocate complaints. Case Comments should also include that the rights and responsibilities, and a copy of the application, if requested has been mailed to the customer.
Provides a desk aid for the COVID -19 adjustment to the SNAP interview process.
COVID-19 ADJUSTMENT TO THE SNAP INTERVIEW DESK AID
Whenever possible use electronic sources, such as SOLQ.
Attempt to call the applicant to conduct an interview and obtain verifications. If the interview is held and identity can be verified, but other verifications are postponed, issue benefits within the expedited timeframes.
Issue benefits for:
Do not delay issuing benefits just because all other verification has not been provided at the time of the interview.
Yes, if the applicant is required to have an interview, then they must comply with the requirement.
The application is denied for missed interview on the 30th day.
When the applicant's:
If all eligibility factors are verified to determine ongoing eligibility for SNAP, approve benefits. Run eligibility and certify ongoing benefits.
Conduct an interview when:
If the applicant only returns verifications but does not respond to having the interview, the application is denied.
[signed copy on file]
Grace B. Hou
Secretary, llinois Department of Human Services
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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