Customer records are private and must not be used for personal, political, or business reasons. Information is to be used by the Department, contracted providers, and others strictly for the administration of the programs, with certain exceptions specified by law. Whenever customer information is given to another agency or governmental department, inform them that the information must be kept confidential.
A customer may request proof of the benefits they are receiving from the Family Community Resource Center (FCRC).
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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