FCRC staff will identify customers and make referrals to Providers in a manner which assures that customers are referred according to the Provider's program and the individual needs of the customer.
The Department will use the Change/Progress Report Form (Form 2151A) in the WVS/IES to notify the Provider within 48 hours of a No-show, SWAP action, cancellation, employment, change in benefits or other case action relevant to the Provider's involvement with the customer.
Department staff will participate in staffings with the Provider to review and discuss the status of customers assigned to the Provider using the established staffing protocols and forms. The Department reserves the right to remove a customer from a Provider's program when the Department determines that the customer demonstrates insufficient progress and/or a pattern of non-compliance.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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