February 4, 2020 - Quality Care Board Meeting


February 4, 2020 @ 9:30 a.m.



Access Code: 8725035698

401 S. Clinton, 7th Floor, Secretary's Conference Room - Chicago



Peter B. Neumer, Acting Inspector General; William J. Diggins, Interim Deputy Inspector General; Brian Dunn, Chairperson; Shirley Perez, Board Member; Jae Jin Pak, Board Member; Angela Hearts-Glass, Board Member; Megan Norlin, Board Member; Pamela S. Oller, Administrative Assistant

Call to Order

Meeting called to Order at 9:34 a.m.

Approval of Meeting Minutes

April 26, 2019, minutes reviewed.

Motion to approve the minutes of April 26, 2019 - Shirley Perez

Motion Seconded - Jae Jin Pak

All in agreement with no abstentions.

January 14, 2020, minutes reviewed.

Motion to approve the minutes of January 14, 2020 - Megan Norlin

Motion Seconded - Angela Hearts-Glass

All in agreement with no abstentions

Revision of OIG Intake Procedures

Acting Inspector General Neumer reported the office is currently reviewing and revamping the current intake process. There was discussion about current practice and the future practice of OIG's Bureau of Intake/Hotline.

The office is currently revising the directives. Once the draft is complete OIG will send to the board members for their review and input. After the directive is complete and has been approved, it will be presented to agencies.

This topic has been tabled and will revisit at the next scheduled meeting.

Conflict of Interest

Acting Inspector General Neumer opened the floor for any suggestions and/or comments from the board regarding OIG's draft conflict of interest policy. There was discussion and suggestions from the board on language modifications. The next step is to receive approval from Labor Relations. Once approved by Labor Relations, OIG can create an Administrative Directive as it relates to this topic.

Chairperson Dunn requested if the board has any further comments on this issue, that they directly email Acting Inspector General Neumer.

Agenda for Future Meeting (March 10, 2020/11:00 a.m. - 1:00 p.m.)

  • Revisit the Intake policy with expectations of circulated amended version prior to the meeting.
  • Continue with education and fundamentals of the OIG office.
  • Primary topic at the next scheduled meeting - investigations and reporting; requesting the board receive (two weeks prior to meeting) the following reports: unsubstantiated, unfounded, substantiated, findings with recommendations, substantiated case for healthcare worker registry. Acting Inspector General Neumer requested the review of the substantiated reports be tabled due to revisions of the current template. Unsubstantiated and unfounded reports are not being revised and is feasible to send such reports to the board for their review prior to the next meeting. The office will send the current and revised substantiated report template to the board for their review.


Meeting adjourned at 11:00 a.m.