VIII. Billing Instructions

A. General Billing Instructions

The Department will provide the billing procedures and forms and reporting requirements.  Interest earned from grant funds held in an interest-bearing account must be reported at least quarterly along with the monthly billing/report.

  1. Services rendered are accounted for through the submittal of monthly reports and billings. The Department will provide billing forms and instructions. Billings must be received from the Provider no later than the 10th day of the month following the month of service. Billings must be in the format specified by the Department. Billings received without proper documentation will be returned to the Provider for resubmittal. There will be no exceptions.
  2. Final billings must be received by the 10th day of the month following the end of the Agreement period.
  3. The Provider must certify that all claims are accurate, complete and fully supported through case file documentation. Failure to submit timely billings in accordance with instructions will affect reimbursement of funds and the performance rating for future contracts. 
  4.  Billing summaries will be reconciled by the Provider Manager prior to being sent to the Billing Unit.
  5. During program monitoring, the absence of support documentation in case files may result in disallowances.
  6. All monthly billing summaries should be accompanied by supporting documentation (only for Placement Billing Summaries). 
    1. Placement Billing Package should include 4333, 4334/2151a and check stubs. 
    2. Supportive services are a reimbursement component of funds disbursed. (Please review more in-depth, all the provisions made regarding supportive service to ensure customer needs are met for employment).
  7. In the event there are no billables during a given month, the Provider must report no billable services on their monthly billing form.
  8. Audit/Monitoring Corrections should be handled in the same manner as a regular billing package with "Audit Correction" or "Monitoring Correction" indicated. Auditing/Monitoring corrections to disallow expenses may result in a negative or zero amount. The Billing Summary Pages(s) should provide all the details along with the related findings. For back up documentation, include the findings and corrective action page(s) from the audit or monitoring report.
  9. Billings submitted by the Provider for services rendered in months other than the current month's services are referred to as addendum billings. An addendum billing follows the same rules and instructions as a regular billing package with the added instruction to indicate "ADDENDUM BILLING."
  10. A Billing Acknowledgment Letter will be sent to the Provider each month after the Billing Section processes a bill. This letter will inform the Provider if any adjustments were made to their billing, an explanation of why the billing was adjusted, how much of the billing was approved and whether the billing was worked off against the Provider's advance balance or if the billing was processed for payment.
  11. The Provider agrees that the pre-signing and post-dating of any forms used for verification of program services for payment is expressly prohibited.
  12. The Department is not liable for costs incurred by the Provider when units of service exceed the total funds stated in this Agreement.
  13. The Department reserves the right to correct or return to the Provider for correction, any documents with mathematical or computational errors in payment subtotals or total contractual obligation.
  14. Work First and Job Placement with Providers will only be able to receive advances, if the Provider request an exception; and if advance is approved the Provider will have to work off the advance the following month. 
  15. Work First and Job Placement with Retention Providers are expected to have billed and earned 50% of their Administrative and Placement with Retention payments awarded by the December 2019 bill, due on January 10, 2020.  If not, the Agreement may be deobligated by the amount not earned.
  16. Work First and Job Placement with Retention Providers will receive a 1/12th administrative payment in July 2019.  Providers are expected to be serving and maintaining 100% of the contracted number of customers to be served each month and have them engaged in countable TANF activities.
  1. Providers will be paid 1/12th of their monthly administrative dollars when 75% of the contracted number of customers to be served are assigned and engaged in countable TANF activities that month.
  2. Any month a Provider serves and engages less than 75% of the contracted number of customers assigned in countable TANF activities they will be paid at a prorated per customer amount.
  3. If the Provider serves and engages less than 75% of the contracted monthly number of customers in countable TANF activities, the Provider will not be allowed to earn the difference in subsequent months.

B. Billing Packages Submittal Address

  • Illinois Department of Human Services
    Bureau of Workforce Development
    Billing Section
    401 S. Clinton Street, 3rd Floor
    Chicago, IL 60607

C. Technical Assistance

Technical Assistance will be provided upon request. To request technical assistance, contact:

  1. Statewide Program Contact
    • Bureau of Workforce Development
    • 2020 W. Roosevelt Road - 2nd floor
    • Chicago, IL 60607
    • Phone: (312) 633-3437
    • Fax: (312) 793-7832
  2. Statewide Billing Contact
    • Anita Battle-Morris, Billing Unit Manager (Supervisor)
    • Office of Workforce Development Employment & Training
    • 401 S. Clinton Street, 3rd Floor
    • Chicago, IL 60607
    • Phone: (312) 793-6621
    • Fax: (312) 793-3627
  3. Other Matters
    • Jataun J. Rollins, Bureau Chief
    • Office of Workforce Development
    • Bureau of Employment & Training
    • 401 S. Clinton Street, 3rd Floor
    • Chicago, IL 60607
    • Phone: (312)793-7839
    • Fax: (312) 793-7832