Effective Date: 05/01/03
Revision: 6/10/13, 12/12/19
Reference: 45 CRF Part 98, Subpart C, §98.32
Policy Statement:
The State shall:
- Maintain a record of substantiated parental complaints;
- Make information regarding such parental complaints available to the public on request;
- Provide a detailed description of how such record is maintained and is made available.
Procedure:
Site Administered providers and CCR&R staff must attempt to resolve all complaints received following the proper chain of command.
If supervisory staff are not able to resolve the issue, complainants may be directed to call the Bureau of Subsidy Management at 217/785-2559 or to email DHS.CCAP.Policy@illinois.gov. Instruct the caller to request the Complaint Section.
Site Administered providers and CCR&R staff must cooperate with BCCD staff who must research each complaint. Site Administered providers and CCR&R staff must provide appropriate documentation, if necessary.
Site Administered providers and CCR&R staff must implement the resolution.
