01.02.05 - Income Verification

Effective Date: 01/01/03

Revised 01/01/13, 01/01/2021

Reference: 89 Ill. Adm. Code, Chapter IV, §50.110

Policy Statement:

Parents are responsible for providing income verification and all other information required by the Department in order to determine eligibility for child care services.


  1. Verification of Applications

    Parents must provide true, correct and complete information on all applications, redeterminations and when reporting changes. Bureau of Subsidy Management, Site Administered child care providers and CCR&R staff are to use available state data bases to verify the information received as directed by Bureau of Subsidy Management in its policies, procedures and training handbooks.  The main resource available to these agencies is the Illinois Public Aid Communication System (IPACS) which is a good source of information regarding the families applying for child care subsidy. IPACS is comprised of the Key Information Data System (KIDS) for child support enforcement information, Automated Wage Verification System (AWVS) for earnings and unemployment benefit information and the Public Aid System Data Exchange (PASDX) for SSI/SSA income information.  These databases can provide information such as verified social security numbers, income, family composition, child support, unemployment compensation and SSI/SSA income.
    If the IPACS information is not consistent with the information received on the CCAP Application, the client must be given the opportunity to show that the information they have submitted is accurate. If a client is able to provide current documentation to support the information submitted on the Child Care Application, the information on the IPACS screen may be disregarded.  Case note and maintain the documentation received.  Contact the CCAP Liaison at the FCRC that maintains the client's case to determine if they would like the documentation.

  2. IPACS Training Manual

Bureau of Subsidy Management has issued the IPACS Training Manual and provides trainings on the use of the IPACS system upon request.  The manual and training will ensure staff know the proper use of the system, that all applications are reviewed in the same way, and that the information gained from the system is applied to each case in the same manner.  The IPACS Training Manual for Child Care Assistance Specialists is to be followed as the Bureau's procedures for the use of IPACS.

  1. Verification of Employment Documentation
    Site Administered Providers and CCR&R staff may call the employer to verify the validity of employment documentation submitted if a client submits an Employment Verification Letter, an Employment and Income Verification form, or a computer printout. If there is reason to question the documentation submitted, call the employer for verification.
  2. Verification of All Other Information

    Staff are empowered to verify other information that pertains to the client's eligibility if there is a reasonable question about that information.  Documentation from employers should only be requested pertaining to the client's income and/or schedule.  Tax information, business licenses, utility or phone bills or other personal information should not be requested from the client's employer.