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DHS Offices and Service Providers for Coles County

  1. DHS Family Community Resource Center in Coles County

    Family Community Resource Center

    119 W State St
    Charleston, IL 61920

    Phone: (217) 345-2188
    TTY: (866) 846-0527
    Fax: (217) 345-2190

    Hours: 8:30 a.m. - 5:00 p.m. Monday - Friday (except state holidays)

    Receives applications for Cash, SNAP, and Medical Assistance by fax, mail or in person.

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  2. Department of Human Services Main Office - Chicago

    Administrative Offices

    401 South Clinton Street
    Chicago, IL 60607

    Phone: (800) 843-6154
    TTY: (800) 447-6404

    No direct services provided at this location. Administrative office only.

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  3. Department of Human Services Main Office - Springfield

    Administrative Offices

    100 S Grand Avenue East
    Springfield, IL 62704

    Phone: (800) 843-6154
    TTY: (888) 440-8994

    No direct services provided at this location. Administrative office only.

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  4. Child Care Resource & Referral

    Child Care Resource & Referral

    600 Lincoln Avenue, 600 Lincoln Ave, Klehm Hall
    Charleston, IL 61920

    Phone: (217) 581-6698
    TTY: None
    Toll Free: (800) 545-7439

    Local: (217) 581-6698 Subsidy: (800) 643-1026, (217) 581-7081

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  5. Illinois Coalition for Community Services

    Comprehensive Community-Based Youth Services

    1400 Reynolds Dr
    Charleston, IL 61920

    Phone: (217) 345-1221
    TTY: None
    Website: www.organizing-communities.org

    24 Hour Crisis No. 217-345-1221

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  6. Prairieland Service Coordination

    Developmental Disabilities

    441 W Hay St
    Decatur, IL 62526

    Phone: (217) 875-0800
    TTY: None
    Fax: (217) 875-0900
    Toll Free: (800) 866-8779

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  7. HOPE of East Central Illinois

    Domestic Violence Victim Services

    701 6th St., PO Box 732
    Charleston, IL 61920

    Phone: (217) 348-5931
    TTY: None
    Fax: (217) 348-0722
    Website: www.hope-eci.org

    Provides on-site emergency shelter, counseling, and support services to domestic violence victims. 24-hour hotline: (888) 345-3990.

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  8. Macon County Community Mental Health Board (CFC 19)

    Early Intervention

    132 South Water Street, Suite 604
    Decatur, IL 62523

    Phone: (217) 423-6199
    TTY: None
    Fax: (217) 233-7028
    Toll Free: (800) 758-2705

    Child & Family Connections

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  9. Coles County Health Dept.

    Family Case Management

    825 18th St, P.O. Box 1064
    Charleston, IL 61920

    Phone: (217) 348-0530
    TTY: None
    Fax: (217) 348-5321

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  10. Coles County Health Department

    Family Planning

    825 18th St
    Charleston, IL 61920

    Phone: (217) 348-0547
    TTY: None
    Fax: (217) 348-5321

    Clinic of Coles CHD
    Clinic Hours:
    M/Tu/W/F 8:30-4:30
    Th 12:00-7:00

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  11. Division of Mental Health - Region Four

    Mental Health

    901 Southwind Dr
    Springfield, IL 62703

    Phone: (217) 786-6866
    TTY: None

    No direct services provided at this location. Administrative office only.

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  12. LifeLinks

    Mental Health

    750 Broadway Ave E
    Mattoon, IL 61938

    Phone: (217) 238-5700
    TTY: None
    Fax: (217) 238-5769

    Crisis Number (during and after hours): 1-866-567-2400

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  13. LifeLinks (Coles County Mental Health Center)

    Partner Abuse Intervention Services

    750 Broadway Ave E
    Mattoon, IL 61938

    Phone: (217) 238-5700
    TTY: None
    Fax: (217) 238-5769
    Website: www.lifelinksinc.org

    Conducts partner abuse groups for male batterers in English. Contact Barbara Estes.

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  14. Mattoon DRS Office

    Rehabilitation Services

    129 N 15th St
    Mattoon, IL 61938

    Phone: (217) 235-3154
    TTY: (888) 261-2869
    Fax: (217) 235-3160

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  15. Illinois Center for Rehabilitation & Education - Roosevelt

    Residential Schools

    1950 W Roosevelt Rd
    Chicago, IL 60612

    Phone: (312) 433-3100
    TTY: (888) 261-8561
    Website: http://www.icre-roosevelt.org/

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  16. Illinois School for the Deaf

    Residential Schools

    125 S Webster Ave
    Jacksonville, IL 62650

    Phone: (217) 479-4200
    TTY: (217) 479-4200
    Website: http://www.morgan.k12.il.us/isd

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  17. Illinois School for the Visually Impaired

    Residential Schools

    658 E State St
    Jacksonville, IL 62650

    Phone: (217) 479-4400
    TTY: (217) 479-4400
    Website: www.isvi.net

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  18. Jacksonville Developmental Center

    State Developmental Centers

    1201 S Main St
    Jacksonville, IL 62650

    Phone: (217) 479-2110
    TTY: (217) 245-4251
    Fax: (217) 245-1165

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  19. McFarland Mental Health Center

    State Psychiatric Hospitals

    901 Southwind Dr
    Springfield, IL 62703

    Phone: (217) 786-6866
    TTY: None
    Fax: (217) 786-0024

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  20. Coles County Health Department

    Women, Infants, and Children

    825 18th Street
    CHARLESTON, IL 61920

    Phone: (217) 348-0530
    TTY: None
    Fax: (217) 348-5322

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  21. Matton WIC Office

    Women, Infants, and Children

    1404 Broadway Ave E
    Mattoon, IL 61938

    Phone: (217) 234-2500
    TTY: None
    Fax: (217) 234-2522

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Office Types

  • Administrative Office - management of DHS services, programs and facilities
  • Child Care Resource & Referral - information for parents looking for quality child care; and for child care providers
  • Comprehensive Community-Based Youth Services - provides crisis assistance to youth, 11 to 17 years of age, who have run away from home or have been kicked out of their homes.
  • Developmental Disabilities - Pre-Admission Screening Agencies (PAS) providing information, assessment & referral regarding developmental disabilities
  • Domestic Violence Victim Services - provide free and confidential services to help domestic violence victims attain safety and self sufficiency, and to promote violence prevention through education and outreach.
  • Early Intervention - assessment of children age 0-3 for developmental delays
  • Family Case Management - coordinates health and social services in order to promote healthy pregnancy and child development
  • Family Community Resource Center (Family & Community Services) - "one-stop" centers for cash & medical assistance, food stamps, and job services
  • Family Planning - provides medical, social and educational services related to the avoidance, achievement, timing and spacing of pregnancy.
  • Mental Health - information, assessment & referral regarding mental health and mental illness
  • Partner Abuse Intervention Services - DHS protocol-approved programs for perpetrators of intimate partner violence.
  • Rehabilitation Services - assistance for people with disabilities looking for jobs or living independently
  • Residential School - residential education and outreach programs for children with disabilities
  • State Psychiatric Hospital - for children, adolescents and adults who need publicly-funded inpatient treatment
  • Women, Infants and Children (WIC) - provides nutritious foods, education, counseling and support for pregnant women, new mothers, infants and children up to age 5.