The DDD Scoop (8-10-17)

Helping Families. Supporting Communities. Empowering Individuals.
DDD Scoop

Welcome to the latest edition of the DDD Scoop.

BQM Activities

The Division's Bureau of Quality Management (BQM) will soon be beginning the gathering of performance measure data for all three of the Illinois developmental disabilities waivers. As noted in the past, the review process utilizes a random sample from each of the waivers. The number of individuals in the sample varies each year depending on enrollment in the waiver and is large enough to satisfy federal CMS expectations that the sample is representative of each of the waivers. BQM then visits the agencies providing services to those included in the waiver sample. For the current fiscal year, the samples have been selected and will result in visits to a total of 165 provider agencies along with visits to each of the 17 independent service coordination agencies. In general, processes will be similar to those used for fiscal years 2015 and 2016 and include completion of National Core Indicator interviews with those in the adult waiver. In addition, the introduction of personal outcome measure interviews will be included to establish baselines for the Division's priorities for those receiving services. Specifically, people receiving services will:

  • Be healthy and safe
  • Have real relationships with family and friends
  • Have a paying job if they want to work
  • Make decisions about their lives
  • Have opportunities to contribute to their community

Additional information about the tools and processes to be used by BQM will be provided via webinar prior to the end of August. Please watch The DDD Scoop for details.

Person Centered Planning - Frequently Asked Questions

The Person Centered Planning Frequently Asked Questions document on the DHS website has been updated to reflect recent questions posed by DDD stakeholders. You can access the updated document by clicking on the link Frequently Asked Questions.

We will continue to update the FAQ with the most recent date reflected in the upper left hand corner just under the Note. The document is arranged in ascending order; scroll down the page to view the most recent. Please continue to submit your questions regarding Person Centered Planning to

Guiding Your Own Services using Home Based Service and Support Program

The Home Based Service and Supports (HBS) program is one of the service options found in the Developmental Disability Waivers. As we make a paradigm shift in HBS, no longer requiring participants to have a Service Facilitator and identifying the Independent Service Coordination agency as the case manager, we want to provide HBS participants a better understanding of their role in choosing and directing their services. At one time the Division used the term, "self-directed", to describe individuals and families who hire their own Personal Support Workers (PSWs). We find that this term is no longer necessary because all individuals, guardians and families in HBS have the responsibility to direct their supports and services. The link below provides outline of these responsibilities.

In addition to the document referenced above, the Division and the Home Based workgroup are in the final stages of developing a HBS Handbook that will serve as a detailed guide for all HBS participants to manage their services. Once the handbook is complete, it will be posted to the DHS website and announced in the DDD Scoop.

FY2017 Reports Available on the Website

The Division maintains reports on its website that are designed to provide some basic information about services funded through the Division. The reports are located at We have just recently posted end-of-year 2017 reports for stakeholders' information and use. We encourage you to visit this web page and view the new reports. Please note, the report called FY17 Services Funding and Persons Served will not be available for several weeks due to the extension of the lapse period for FY2017 through September.

On the Move

Christina Miller joined the Division's Bureau of Community Reimbursement and Program Support on August 16, 2017 as a Management Operations Analyst II. Christina started her career with the State of Illinois in 1999 as a Human Services Caseworker with the Division of Family and Community Services. After twelve years with FCS she transferred to the Division of Rehabilitation Services/Home Services Program working in both the Fraud Unit and as a Worker's Compensation Coordinator for Personal Assistants who were injured on the job. Christina is married and has one nine year old child.

KerryAnn Hughes joined the Division's Bureau of Community Reimbursement and Program Support on August 16, 2017 as an Administrative Assistant I. KerryAnn served in the U.S. Air Force for three and one- half years. She began working with the State of Illinois in 1998 at McFarland Mental Health Center. Over the years KerryAnn has accepted many promotions which have led her to experience a wide array of different jobs and duties.

Home-Based Services Expo

Clearbrook will host its Sixth Annual Expo on Wednesday, October 18, 2017 at the Avalon Banquet Hall, 1905 E. Higgins Road in Elk Grove Village. Exhibit Hall hours run from 8:45 - 11:00 and include providers specializing in serving individuals with a disability as well as an Entrepreneur Hallway featuring individuals with a disability who have a small business. Areas of expertise in the provider section include adaptive equipment, benefits, durable medical equipment, home and vehicle modifications, housing, legal and family supports.

Starting at 11:00 a.m., three presentations will be offered with four CEs available. The presenters include myself, Lore Baker, Statewide Housing and Employment First Coordinator, and Stephanie Altman, Director of Healthcare Justice, Sargent Shriver National Center on Poverty Law. Lunch is included in the modest cost for the event.

User this link to register on line: REGISTER ONLINE. Questions can be directed to Lisa Lew at either 847-778-3675 or

SODC Operations News

Choate Center: The Murphysboro Tourism Commission donated 275 solar eclipse glasses for Choate residents and staff use on August 21. The Rehab Department is planning an Eclipse Fun Day for residents.

Choate Center: The Center has been able to provide Shawnee Developmental Council (food bank/energy assistance) with additional space in order to assist them in meeting the increased needs of the community.

Choate Center: The Center is gearing up to use Social Work, Psychology and Behavioral Analyst students to assist in programming, consumer care and education. The Center will also be the site for several nursing students.

Fox Center: Fox Center residents took full advantage of the recent beautiful weather by walking across the street to the park. Arrangements had been made by the Activities Department for a performance by an Elvis impersonator. Nearly every individual residing at Fox was able to be in attendance, and a wonderful time was had by all!

Kiley Center: Last week's activities included: outdoor activities, Bingo, Favorite Board Game Night, Fitness Class, Open Mic, Movie Night, Friday Night Dance, Walking Club and Swimming. Some individuals attended a pool party while others attended a Chicago Sky game on July 30.

Kiley Center: Last week a Kiley individual participated in a dinner transition visit at a Community Integrated Living Arrangement.

Ludeman Center: On July 28 and 30, individuals from Ludeman attended Chicago Sky basketball games. Individuals are scheduled to attend the team's games on August 18 and September 3. These trips are made possible because of the generous donations of the Chicago Sky organization. Individuals from Ludeman attended a Chicago White Sox game on August 10, as a result of a generous donation from the White Sox organization.

Ludeman Center: Ludeman received a $500 grant from the Chicago Cubs for use in softball activities with our individuals.

Mabley Center: This week the Center will be completing its conversion from an archaic token ring system to a fiber optic system that will greatly improve IT capabilities from the Center.

Mabley Center: Individuals served participated in an outing to Magic Waters in Rockford, where they enjoyed swimming, waterslides and lunch. Also, individuals from each Home attended "Resident Council Meeting" this week and discussed various topics and ideas for upcoming outings and activities.

Murray Center: The individuals participated in a cooking class at the Little House. The individuals practiced their cooking skills, along with their communication and social skills. This is just one of the many activities the individuals participate in on a regular basis. Special thanks to our speech therapist Celeste Stratemeyer, and her volunteer helper, Melissa Cavitt, our former Activity Therapist.

Shapiro Center: Individuals enjoyed attending an "Under the Sea Dance" at the Tooper Center. Individuals had fun dancing to music provided by a DJ and socializing with their peers. Refreshments were served.

Don't Sweat the Small Stuff

Finally, I want you to know that Division senior staff are well aware of the frustration expressed by systems stakeholders about the myriad changes occurring in our system. I want you to know that we take to heart your feedback and comments, and we are continuing to post information on our website that we hope will provide guidance to stakeholders about systems change activities underway.

On a positive note, I'm hearing great stories about how Independent Service Coordination agencies and service providers are collaborating to implement the person centered planning -which will make a measurable difference in the lives of the people we serve. Naturally, as with any change initiative involving a system as large and as complex as ours, we will experience some growing pains; however, it's nothing that we should worry about. But then I firmly believe that we should not waste our time worrying about things. In fact, studies have shown that the vast majority of things we worry about don't happen. In one particular study conducted, 85 percent of what subjects worried about never happened, and with the 15 percent that did happen, 79 percent of subjects discovered either they could handle the difficulty better than expected, or the difficulty taught them a lesson worth learning.

Winston Churchill once said, "When I look back on all these worries, I remember the story of the old man who said on his deathbed that he had had a lot of trouble in his life, most of which had never happened."

So, stop worrying and have a great weekend!