Scope of Service

The scope of activities for Outreach is in direct response to the stipulated intent of the Williams and Colbert Consent Decrees - that is to provide all Class Members (family members or significant others) information about their rights as a Class Member under the terms of the Consent Decrees. These activities will be initiated by Outreach efforts through individual and group meetings with Class Members to discuss the Consent Decree, rights of choice in decision making, the next process of an assessment, transition activities and ongoing community supports. The Provider will disseminate information, which includes a series of written materials, brochures and a video presentation on transition options for community based housing and service opportunities to individuals who constitute the Williams and Colbert Class Members, on a continuous basis for the duration of the Consent Decrees. Additionally, Outreach will hold community meetings to engage in question and answer sessions, provide introductions into Wellness and Recovery Planning and, for Class Members, conduct Quality of Life Surveys prior to Class Members' movement from the IMDs to the community.

Deliverables

The Provider will deliver the following:

  1. Schedule and hold at least one individual face-to-face with each consenting resident of the Institution for Mental Disease/Nursing Facility (IMD/NF) to provide literature and brochures on integrated community-based living options and support services and show videos about consumers who have transitioned into the community. Repeat meetings may be held if requested by the Class Member, as often as desired.
  2. Reengage Class Members, at least quarterly, who refuse to consider consent for the Resident Review assessment or who refused to transition if found appropriate for community integration.
  3. Engage residents' family members or guardians in ongoing discussions as desired about transition/moving from IMD/NF to the least restrictive community-based setting, preferably Permanent Supportive Housing for Williams Class Members.
  4. Hold informational question and answer sessions with Class Members as often as requested to address the array of realities on community resources; e.g., how resources are obtained, what is defined as an alternative resource, explanation on access to services and ongoing supports, etc.
  5. Convene monthly community meetings and or community forums in the IMD/NFs to share information on transition options to larger audiences.
  6. Provide information to residents of IMD/NF at the first face to face meeting or as requested on the array of mental health services by defining and explaining terms such as ACT, CST, medication administering and monitoring, representative payee services, supportive employment, peer support and Psycho-social Rehabilitation.
  7. For Williams Class Members, assume active role as a part of Quality Management staff, by participating in the administration of Quality of Life Survey pre and post transition. Quality of Life Surveys are to be completed prior to discharge or no later than three weeks post discharge.
  8. Explain to residents and family or guardians the "Next Steps" that will occur in the ongoing implementation processes of the Williams and Colbert Consent Decrees, as requested.

Reporting Requirements:

  1. Financial Report in accordance with Exhibit C.
  2. Performance Report in accordance with Exhibit E.

Payment

Payment will be issued monthly and reconciled on the basis of reported allowable expenses per the Grant Funds Recovery Act [30ILCS 705/7 and 8].

The Provider shall report quarterly allowable grant expenses on the appropriate DMH reporting template to the DMH program contact no later than November 1, February 1, May 1, and August 1, and reported expenses should be consistent with the submitted annual grant budget. If any budget variances are noted, the DMH program contact may request that the provider submit a revised grant budget before subsequent monthly payments will be made. DMH program contacts and reporting templates can be found in the Provider section of the DHS website.

Performance Measures

The Provider shall report quarterly performance on the appropriate DMH reporting template to the DMH program contact no later than November 1, February 1, May 1, and August 1. DMH program contacts and reporting templates can be found in the Provider section of the DHS website. The following are included in the reporting template:

  1. Number of unduplicated Class Members engaged at the respective IMDs and Nursing Facilities in Outreach activities
  2. Number of duplicated Class Members engaged at the respective IMDs and Nursing Facilities in Outreach activities
  3. Number of unduplicated Outreach Introduction Letters signed by Class Members
  4. Number of Class Members who refused to engage in Outreach discussions/refuse to sign Letter of Introduction
  5. Number of Class Members reporting issues or concerns regarding transition activities or follow up contacts
  6. Number of Family Members or Guardians engaged in conversation about the Consent Decree
  7. Number of Community meetings held in the IMDs 8. Number of Quality of Life Surveys Completed, when applicable

Performance Standards

  1. 100% of interested newly admitted Class Members to IMDs and Nursing Facilities will have a face to face contact by Outreach, within 90 days post admission.
  2. 100% of Class Members interested in a duplicated contact with an Outreach Worker will be engaged in Outreach activities.
  3. 100% of unduplicated Class Members will be asked to sign an Outreach Introduction letter.
  4. 100% of Class Members who refuse to sign an Outreach Introduction letter will have a notation on the letter of their declination to sign.
  5. 100% of Class Members reporting issues or concerns regarding transition will have a follow up contact completed by Outreach Workers.
  6. 100% of guardians or family members interested in speaking with Outreach Workers will have a contact.
  7. 100% of NF/IMDs and Nursing Facilities will have a community meeting convened quarterly.
  8. 90% of Williams Class Members referred to NAMI for completion of a Quality of Life Survey will have a Quality of Life Survey completed prior to transition.