12/23/2015

You have reached the IDHS Child Care payment information line. Today is December 23rd. There is lots of information on this call. You may want to take some notes. Please listen to this message completely! This message will be updated again around December 30th, or sooner if something changes.

Fiscal Year 2016 Budget

At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that began July 1st. However, a court decree authorized payments to individual home child care providers who provide services in either their home, or the home of the child, and are not part of a Child Care Home Network. Also, in August, SB2042 HAM#3 was signed into law (P.A. 99-0409). The act includes several federal appropriations to support IDHS programs which allowed the department to begin also issuing payments to center providers and home network providers.

Approvals

With the new bill being passed, most payments are being approved for payment by IDHS. However, some adjustments had to be made to make payments without a new budget. Some days IDHS will only be able to approve payments to home providers and some days only center payments will be approved. Recently, IDHS has been able to approve payments for Home Providers and Center Providers. On December 22nd, IDHS approved MOST payments for Home Providers and Center Providers entered up to December 18th. IDHS always indicates MOST on the approval of payments, because some payments get held up for individual technical issues. IDHS plans to continue approving both Home Provider payments and Center Provider payments for at least a few more days. For now, MOST payments should be approved within two to four working days from the date they were entered.

To follow the approval of payments via the internet, you can generally see approved payments at: www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit

CVR date is the approved date

Correct issue date will appear two working days after being issued

For issued payments: At this time, MOST payments are issuing again at a normal rate of one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working days. Direct deposit payments and generally debit card payments are in accounts two working days after being issued.

Weekends and holidays are not working days. Note: The Office of the Comptroller will be closed December 24th and December 25th. No payments will be issued or mailed on those days. IDHS will be closed on December 25th.

Providers can see issued payments at the Office of the Comptroller web site. Recently The Office of the Comptroller changed their web site to view payments. Providers should go to: www.ioc.state.il.us

On the home page, options should come up: Home, Leslie Geissler Munger, New, VENDORS, Agencies, Services, Contact Us

  • Click on Vendors (If the options don't come up, click on white box with three blue lines on right side)
  • Provider then enter their VENDOR TIN (SS# or FEIN)
  • Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
  • Click Submit

New Debit Cards

Normally, funds are on the debit card two working days after the payment is issued, and the card company has now assured us that should be the case with all payments being issued. However, it may be late on the second day after issue before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, or need a new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then when instructed press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and your PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.

To find out when your payment was entered and approved, you usually can use 800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 14 days ago, you need to contact your Child Care Resource and Referral Office for assistance.

Thank You