New Debit Cards

Providers paid on the Illinois Debit Master Card should have received new cards at the end of June. All payments issued earlier in June, went to your previous card. Please maintain that card and use it until all the funds are spent on that card. Debit card payments issued now will go to these new cards. If you received a new card, make sure you activate the card. If providers that are paid through the debit card, did not receive the new card, or if your payments don't go to the new card, you need to call the card company customer service line at: 1-866-338-2944. For the first 15-20 days in July, payments issued to the new cards may take an extra couple days for the payments to get to your card. Normally, funds are on the debit card two working days after the payment is issued. In this initial time frame, it may take four or five working days for the funds to get to your card.

Fiscal Year 2016 Budget

At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that begins July 1st. If a budget is passed by the end of July, payments for services provided in July, and any payment entered in August should be issued with little or no delays. If there is no budget passed by the end of July, payments to all Child Care Assistance Providers entered in August and possibly later, will be delayed until a new budget is put into place. Whenever a budget is in place, DHS will always process past payment in the date order they were entered into the DHS


Approving of payments has continued. There was a slight technical issue with some payments entered on June 29th. Most of the June 29th entries were approved on July 6th. Also, approved on July 6th were SOME payments entered on July 1st. On July 7th, DHS approved MOST of the remaining payments entered on July 1st not already approved, and a small portion of payments entered on July 2nd. DHS always notes MOST on approval of payments because some payments get held up for individual technical issues or other provider specific issues. MOST of the remaining payments entered on July 2nd, not already approved, MOST of the payments entered on July 6th, and SOME of the payments entered on July 7th were approved on July 10th. After July 10th, more payments will probably start approving around July 15th or July 16th when our normal mid-month funding becomes available. We expect many more payments to be approved and issued by DHS later this week and into next week.

For issued payments: Some payments approved by DHS on July 6th were issued by the Office of the Comptroller on July 8th. However, DHS had a tape problem on some of the other payments approved on July 6th and July 7th. For those payments not issued yet, DHS has reworked the tapes, and DHS is hopeful those payments will be issued in the next couple working days. Payments approved after July 7th should be issued middle to late this week.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers on 800-804-3833 to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a questions regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

To follow payments via the internet, you can generally see approved payments at: www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • **For payments approved in July, adjust the Payment Inquiry Criteria from 2016 to 2015**
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

We hope this information helps you answer many of your questions.

Thank You!