7/1/2015

Here is the latest information from the IDHS Child Care Information line. (217)524-9041

Approving of payments has continued. On June 29th, DHS approved MOST of the payments entered on June 25th. On June 30th, DHS should be approving MOST of the payments entered on June 26th. MOST payments entered on June 29th and June 30th should be approved around July 2nd. DHS always notes MOST on approval of payments because some payments get held up for individual technical issues or other provider specific issues.

*Processing of payments entered in July:

At this point, funding should be available, and DHS should have a fairly normal processing time schedule during July. DHS expects to approve SOME (not all) payments entered on July 1st around July 7th. Otherwise, as normal, MOST payments should start to be approved around July 15th or July 16th.

Fiscal Year 2016 Budget

At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that begins July 1st. If a budget is passed by the end of July, payments for services provided in July, and any payment entered in August should be issued with little or no delays. If there is no budget passed by the end of July, payments to all Child Care Assistance Providers entered in August and possibly later, will be delayed until a new budget is put into place. Whenever a budget is in place, DHS will always process past payment in the date order they were entered into the DHS

System.

For issued payments: Currently, payments approved by DHS on June 26th are scheduled to be issued by The Office of the Comptroller on June 30th. As always, payments should be issued one to three working days after being approved by DHS.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers on 800-804-3833 to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

The child care payment process is three steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally it will be issued by The Office of the Comptroller 1-3 working days after the approval. For providers paid by paper check, those are mailed the working date after being issued. For providers paid by direct deposit or the Illinois Debit Master Card, those payments will be in accounts two working days after being issued. Weekends and holidays are not working days. For debit card providers, the debit card company sent out new cards around June 29th. All payments issued to the card after June 29th will go to your new card. If you didn't receive a new card, contact the card company. The contact number is on the back of your current card. The number is: 1-866-338-2944. All payments issued earlier in June, went to your previous card. Please maintain that card and use it until all the funds are spent on that card. If you have any questions, contact the card company.

To follow payments via the internet, you can generally see approved payments at: www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

  • To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

We hope this information helps you answer many of your questions.

Thank You!