On-Line Training in Linguistic and Cultural Competence Guidelines and Plan Development by the Illinois Department of Human Services

Helping Families. Supporting Communities. Empowering Individuals.


This course is being delivered as on-line training by the Illinois Department of Human Services.

The purpose of the training is to assist agency providers to develop a linguistic and cultural competency plan.

Who Should Attend?

For no cost, the Illinois Department of Human Services, is now providing training to staff of agencies under contract with any state agency in Illinois, and interested individuals.


Registration is now closed.

Training Dates and Times

All enrollees will be notified of their training date and time. Enrollee need only attend one class, the class session is two hours. Instructions on how to enter the virtual classroom are sent to each enrollee prior to the class along with the training materials. If technical assistance is required, enrollees are given instructions on whom to contact. No costs are incurred by the provider because the student can participate at the work site by simply logging onto a computer and entering the virtual classroom.

Technical Requirements

You will need a PC with the following minimum technical requirements:

  • Operating System: Windows 7
  • Software: Internet Explorer 6.0 or higher
  • Internet Connection


Upon completion of the course, staff will:

  • Assist agency providers to develop a Linguistic and Cultural Competency plan designed to improve the agency's ability to provide linguistically and culturally competent services
  • Complete a Linguistic and Cultural Competency self-assessment
  • Understand the 10 Guidelines developed for improving accessibility

Special Accommodations

The registration form addresses special accommodations. If they are required, every reasonable effort will be made to accommodate the needs. It is imperative to immediately notify christine.hammond@illinois.gov if special accommodations are needed.


Please contact Christine Hammond, IDHS Office of the Assistant Secretary, at (312) 793-7281 or email at christine.hammond@illinois.gov.