2/18/2015

Here is the latest information from the IDHS Child Care payment line. (217) 524-9041. There is some important funding information later in this message.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

Regarding payments entered in February, The Child Care Assistance Program will continue to operate with federal funding only. In the past, DHS has combined Federal and State funds in order to pay the monthly bills for child care services; however, this is no longer possible as only Federal funds remain. With the Federal funding for February now available, DHS approved on February 17th, many payments entered on January 29th, January 30th, February 1st and February 2nd. On February 18th, it appears DHS will approve more payments entered on February 1st and February 2nd. Providers with multiple cases may see a portion of their payments entered on February 1st and February 2nd have been approved. The remaining payments for those providers with February 1st and 2nd entry dates should be approved by DHS on February 18th and 19th. DHS should have funds to approve payments at least through February 20th. At this point we do not know how many entry dates DHS will be able to process. DHS should have information on what other entry date will be approved in the next couple days. The allocation of Federal funding is not enough to pay all the payments entered in February. Any payments entered in February that cannot be paid in February will be carried over to next month (March) and payment delays will continue to get progressively longer each month. We sincerely regret the hardship this lack of funding may cause.

On February 17th, The Office of the Comptroller issued payments that were approved by DHS on February 13th. As payments become approved by DHS, the payments should be issued within one to three working days after the approval dates. Payments are issued by The Office of the Comptroller at night. For providers paid a paper check, those are mailed the working day after being issued. For providers paid by direct deposit and debit card, those payments are in accounts two working days after being issued.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval.

To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date
  • Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:  www.ioc.state.il.us 

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

Hope this information helps you answer some of your questions. This message should be updated again in a couple days, or earlier if new information becomes available.

Thank You!