1/6/2015

Illinois Department of Human Services (IDHS) continues to provide up to date information on Child Care Assistance program payments.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

On January 5th, it appears DHS approved MOST of the payments entered on December 31st. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments. On January 6th, it appears DHS will have funding available to approve a small portion of the payments entered on January 2nd. Some providers with multiple cases entered on January 2nd, may have one or two cases become approved on January 6th, while other cases for the same provider may not become approved until later. After January 6th, DHS probably won't have funding to approve payments again until the normal mid-month funds becomes available around January 15th.

For issued payments, it appears payments approved by DHS on January 2nd should be issued by The Office of the Comptroller around January 6th. As payments become approved by DHS, they should be issued by The Office of the Comptroller in one to three working days after the approval date.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Payments are issued at night. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts two working days after issue. Weekends and holidays are not working days.

To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date
  • Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

Hope this information helps you answer some of your questions. This message probably will be updated in about seven to ten days or sooner if new information becomes available.

Thank You!