12/19/2014

Illinois Department of Human Services (IDHS) continues to provide up to date information on Child Care Assistance program payments.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

Our normal mid-month funding became available on Monday night December 15th. For the last few days many payments have been approved by DHS. On December 17th, DHS approved MOST payments entered on December 9th, 10th, 11th, 12th, and some payments entered on December 15th. On December 18th, DHS should be approving MOST payments entered on December 15th not already approved, and payments entered on December 16th. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments. With funding still in place, we believe DHS should be able to approve MOST payments within two -three working days after entry, at least for most of the remainder of the month. NOTE: DHS Offices will be closed on December 25th.

For issued payments, it appears payments approved by DHS on December 16th were issued by The Office of the Comptroller on Wednesday night December 17th. As payments become approved by DHS, they should be issued by The Office of the Comptroller in one to three working days after the approval date. NOTE: The Office of the Comptroller's Offices will be closed December 24th, December 25, and December 26th. These days will not be working days. On these days, no payments will be issued, or mailed, and payments will not be placed in direct deposit or debit card accounts.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts 2 working days after issue. Weekends and holidays are not working days. Again, The Office of the Comptrollers Offices will be closed December 24th, December 25th, and December 26th.

To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date
  • Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

Hope this information helps you answer some of your questions. This message probably will be updated in a few days, or sooner if new information becomes available.

Thank You!