10/10/2014

IDHS continues to provide up to date information on Child Care Assistance program payments. Here is the latest information provided on the Child Care information phone line: (217) 524-9041.

IDHS and Action for Children have a special Hotline to call for Cook County providers who are facing financial hardship due to delayed payments. The number is 877-581-3691. The hotline is staffed by Action for Children.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

It appears SOME payments entered on October 1st were approved by DHS on October 6th and October 7th. We note SOME on the approval of entered payments because funding was limited early in the month, some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments. The small portion of funding available on October 6th and October 7th was all the extra funding DHS had until our normal mid-month funding becomes available around October 15th.

For issued payments, it appears the payments approved by DHS on October 6th were issued by The Office of the Comptroller on October 8th. Payments approved on October 7th were issued by Comptroller's Office on October 9th. For payments issued on October 9th to providers paid via direct deposit or debit card, those payments will be in the accounts on Tuesday October 14th. Payments are always in accounts two working days after issue date. Monday October 13th is a state holiday, so that is not a working day.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts 2 working days after issue. Weekends and holidays are not working days.

To follow payments via the internet, you can see approved payments at:  www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

Check back for more updates around October 16th.