IDHS continues to provide up to date information on Child Care Assistance program payments. Here is the latest information provided on the Child Care information phone line: (217) 524-9041.
To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number. NOTE: Because September 1st is a holiday any payment entered through the IVR phone system that day will have an official entry day of September 2nd, the system won't note the entry, and child care staff won't be able to see the entry until September 3rd.
If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.
For this program, we draw our Federal Child Care funds in the middle of the month each month which allows us to approve and issue the majority of the payments. Some months we still have funds from the previous month that allow us to approve some payments early in the current month. At this point we do not know if we will have some remaining funds from August to use in early September. We probably won't know if extra funding is available until around September 8th. The normal mid-month funding should start around September 15th. Currently, it appears MOST payments waiting to be approved by DHS have been approved. On August 29th, DHS should be approving MOST payments entered on August 27th. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments. Funding should continue for the remainder of the month, which should allow most payments entered in August to be approved by DHS within a couple days after being entered.
For issued payments, it appears payments approved by DHS on August 26th were issued by The Office of the Comptroller on Thursday night August 28th. With funding remaining throughout the month, payments should continue to be issued by The Office of the Comptroller one to three working days after the payment is approved by DHS.
The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts 2 working days after issue. Weekends and holidays are not working days.
To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us
- Go to tab: FOR PROVIDERS
- Click on: Payments
- Click on: Provider Payment Inquiry
- Enter: SS# or FEIN
**Currently Select Criteria is on 2015 for the new fiscal year, on some payments, use the drop down arrow to adjust back to 2014, or the last 30 or 60 days.**
- Click on: Submit
- CVR date is the approved date
- Correct issue date will appear two working days after being issued
To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us
- Go to Financial Inquiries (tab at top of the page)
- click on Vendor Payments
- Enter SS# or FEIN
- For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
- Most recent issued payment will be listed at top of the page.
Check back in a few more days for more updates. Some of this information could change, we will update you the best we can if new information becomes available.