IDHS continues to provide up to date information on Child Care Assistance program payments. Here is the latest information provided on the Child Care information phone line: (217) 524-9041.
To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.
If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.
For this program, we draw our Federal Child Care funds in the middle of the month each month which allows us to approve and issue the majority of the payments. Some months we still have funds from the previous month that allow us to approve some payments early in the current month. We have had some carry-over funding early in July. With carry over funding DHS was able to approve a large portion of payments prior to July 11th. Our normal mid-month funding became available on July 16th. Since July 16th, many more payments have been approved by DHS. On July 21st we should be approving MOST payments entered up to July 17th that haven't already been approved. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments. Funding should remain available through the rest of July. So, we should see many payments should become approved each day for the rest of the month. When funding is available and there is no back log or technical issue, payments should approve about two working days after being entered.
For issued payments, many of the payments that were approved by DHS on July 17th were issued by The Office of the Comptroller on July 18th. With some funding being available we should see approved payments become issued in about 1-3 working days after approval in DHS.
We realize there continues to be some issues with union deduction still being too high for some providers. DHS has reviewed the deductions, and for those providers with too large of a deduction in past union payments, the reimbursement will be to deduct only a small portion of union dues until the total amount owed is covered. The lesser union deduction will start with some payments issued in June, and many more on July issued payments.
The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts 2 working days after issue. Weekends and holidays are not working days.
To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us
- Go to tab: FOR PROVIDERS
- Click on: Payments
- Click on: Provider Payment Inquiry
- Enter: SS# or FEIN
**Currently Select Criteria is on 2015 for the new fiscal year, on some payments, use the drop down arrow to adjust back to 2014, or the last 30 or 60 days.**
- Click on: Submit
- CVR date is the approved date
- Correct issue date will appear two working days after being issued
To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us
- Go to Financial Inquiries (tab at top of the page)
- click on Vendor Payments
- Enter SS# or FEIN
- For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
- Most recent issued payment will be listed at top of the page.
With MOST payments being approved and issued fairly quickly until the end of the month, this message may not change for a few days.