IDHS continues to provide up to date information on Child Care Assistance program payments. To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 has not been working well lately for most providers. Later in this call we will give you some web site that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.
If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.
For this program, we draw our Federal Child Care funds in the middle of the month each month which allows us to approve and issue the majority of the payments. Some months we still have funds from the previous month that allow us to approve some payments early in the current month. It appears we may have some carry-over funding early in July. At this time, we are not sure how many payments entered in July might be approved. But, the approval of some of the payments entered on July 1st probably won't start until early next week. MOST payments entered up to June 30th should be approved by DHS on Wednesday night July 2nd. Some payments require extra technical work to process the payments which can cause delays on the approval of those payments.
For issued payments, many of the payments that were approved by DHS on June 27th, were issued by The Office of the Comptroller on July 1st. With some funding being available, payments should continue to be issued for a few more days.
We realize there continues to be some issues with union deduction still being too high for some providers. DHS has reviewed the deductions, and for those providers with too large of a deduction in past union payments, the reimbursement will be to deduct only a small portion of union dues until the total amount owed is covered. The lesser union deduction will start with some payments issued in June, and many more on July issued payments.
The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts 2 working days after issue. Weekends and holidays are not working days.
To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us
- Go to tab: FOR PROVIDERS
- Click on: Payments
- Click on: Provider Payment Inquiry
- Enter: SS# or FEIN
- Click on: Submit
- CVR date is the approved date
- Correct issue date will appear two working days after being issued
To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us
- Go to Financial Inquiries (tab at top of the page)
- Click on Vendor Payments
- Enter SS# or FEIN
- For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
- Most recent issued payment will be listed at top of the page.
The Child Care information phone Line is (217) 524-9041. With the payment processing getting caught up, this message may not change for a while. For payments not entered yet use the 800# or the webs sites listed above to follow payments.