Performance Measures


 

Performance Measures: The indicators listed below represent information that is already being collected on an ongoing basis and that DHS/DMH will use to monitor community provider performance. DHS/DMH is currently focused primarily on monitoring consumer access to services. (In future contract cycles, key indicators on which DHS/DMH will focus will include additional measures on the quality of services delivered and consumer related outcomes.) All indicators relate to services provided during the current fiscal year:

  1. Percentage of consumers receiving services who meet the criteria for the DMH Target/priority population;
  2. Percentage of consumers receiving services who meet the criteria for the DMH Eligible population;
  3. Percentage of consumers receiving services who are 200% or below of the Federal poverty level;
  4. Percentage of consumers receiving services who are not eligible for Medicaid;
  5. Percentage of consumers receiving services who are eligible for DHS/DMH services;
  6. Percentage of consumers receiving services within 24 hours of discharge from a state-operated hospital;
  7. Percentage of Community Support (individual, group or team) services provided off-site (e.g. in the community with a standard: 60%);
  8. Percentage of Assertive Community Treatment services provided off-site (e.g. in the community with a standard: 75%);
  9. For Providers receiving a contract or whom are under another business agreement with DHS/DMH to provide evidence-based practices each evidence-based practice (EBP) the fidelity scale scores for the EBP(s) at 6 month intervals (e.g., 6, 12, 18);
  10. Percentage of the following registration fields containing valid data (e.g. responses other than unknown or deferred in the case of diagnosis):
    1. Diagnosis
    2. History of Disability
    3. Level of Impairment
    4. GAF/CGAS
    5. Income
    6. Number in household
    7. Residential arrangement
    8. Ohio Scale Scores (C&A)
    9. Columbia Impairment Scale Scores (C&A)
  11. Percentage of records for non-Medicaid consumers that contain income exceptions
  12. Percentage of records with evidence of appropriate billing, collection and reporting of consumer co-payment in accordance with the DHS/DMH payment table or appropriate adjustment of billed amounts based on the application of the DHS/DMH sliding fee scale.
  13. Employment status
  14. Number of days from initiation of forensic services to either:
    1. Adjudication of Fitness or
    2. Conditional Release
  15. Percentage of LEP consumers receiving services compared to the percentage of LEP individuals living in the geographic service area.