PM 17-01-02-b

Data Collection Process

The completion of the Data Collection Screens serves as the SNAP interview. Data Collection will record information needed to determine eligibility and what verifications are required. The Clearance Results page will display results from interfaces with other systems, such as SOLQ or Illinois Secretary of State (SOS).

Pending Verifications

If verifications are needed, at the end of the call ABE Call Center staff mail Form 267, Instructions to Client, listing what verifications are needed. Form 2377, Attachment to Application Summary, is also sent with the CAF and the Rights and Responsibilities pages for their records as well as to provide an opportunity to review the information that was recorded electronically.

Pending Application

In addition to sending Form 267 to the applicant, ABE Call Center staff checks for the applicant's electronic verifications, if any.

If the applicant returns the required verification(s) to the office, ABE Call Center staff scans any verification and uploads them into IES. ABE Call Center staff then completes Data Collection and runs eligibility. If the application is medical only, the worker must then stop before certifying an approval and transfer the case to the FCRC Office or All Kids Unit. Following the transfer, the case is certified as approved.

If the worker attempts to transfer the case after certification, an error message will be displayed and IES will not allow the transfer. The transfer must be completed the following business day in IPACS.

ABE Call Center Supervisors must check IES and the legacy system to verify cases have been transferred. No ongoing cases are assigned to the Broadway Central FCRC.

Processing the Application

If no additional verifications are required or when required verifications are received, the worker performs case certification.

If not already sent, Form 2377, Attachment to Application Summary, is also sent with the CAF and the Rights and Responsibilities pages for their records as well as to provide an opportunity to review the information that was recorded electronically.

Include DHS 4474, Guide to DHS Services, for all new SNAP applications as well as all other required forms and brochures listed in WAG 01-01-00 and WAG 02-04-01.