A. Refugee Social Services

Those providing service through the Refugee Social Services initiative should use the following principles in the development of their programs:

  • Refugee Social services will, wherever possible, have a family focus and should be designed to enhance family self-sufficiency through early employment and cultural adaptation;
  • Program design will insure proactive client outreach and follow-up;
  • Program design will accommodate the special needs of clients including those requirements imposed by the Transitional Assistance for Needy Families (TANF) program;
  • Where appropriate, program design will prevent duplication of services through formalized coordination and interagency cooperation;
  • Program design and appropriate staffing will reflect the ethnic diversity of refugee clients and will be culturally and linguistically responsive to the proposed client population;
  • Program design will be based on measurable performance standards, which will enable objective reporting, monitoring, and requisites for continued purchase of service during the contract period.

Provider must assume that other programs will responsibly perform the Reception and Placement process administered by the Department of State, Bureau of Population, Refugees and Migration for Refugee Programs. Voluntary Agency (VOLAG) resettlement programs are responsible for a range of services for a period of up to 90 days, and not less than 30 days, including health screening referral, and if at all possible, job placement.

Activities such as recruitment, orientation and training of sponsors, as well as fund-raising, are appropriate to Reception and Placement, and are not allowable under this initiative.

Refugees resettled through the voluntary agency Matching Grant program may not receive employment services under this initiative during months two through six in the United States. Match Grant refugees are eligible for other services in this initiative provided that those services are not also being funded by the Matching Grant program. Successful applicants are required to provide a list of enrolled match grant clients to the Illinois Department of Human Services.

B.  Immigrant Services

Those providing services through the Immigrant Family Resource Program should address those problems specific to immigrant and refugee clients and demonstrate special concern for the linguistic and cultural barriers to self-sufficiency and service access experienced by these populations and facilitate immigrant access to programs administered by the Illinois Department of Human Services and other safety net programs. Goals should include increased enrollment in IDHS and other safety net programs, reduced barriers to accessing services and achieving self-sufficiency, and supporting family well-being and immigrant integration.

Providers should use the following principles in the development of their programs:

  • wherever possible take a comprehensive approach and be designed to enhance family well-being through a collaborative goal-setting process and a service plan;
  • where appropriate, program design will prevent duplication of services through formalized coordination and interagency cooperation;
  • program design and appropriate staffing will reflect the ethnic diversity of immigrant and refugee clients and will be culturally and linguistically responsive to the proposed client population;
  • program design will be based on measurable performance standards, which will enable objective reporting, monitoring, and requisites for continued purchase of service during the contract period;
  • program design will insure proactive client outreach and follow-up.

Those providing services through the New Americans Initiative should facilitate preparation for and success in the naturalization process for those who wish to accept the rights and responsibilities of citizenship of the United States. Providers should link Legal Permanent Residents (LPRs) directly to the information and services they need to successfully pursue citizenship. To accomplish these goals, direct service in the form of Application Processing, Citizenship & ESL Instruction, and Outreach Services should be provided.

The goal of application processing is to assist applicants by providing legal screening, application preparation and application filing services.

The goal of Citizenship and ESL Instruction, including U.S. History and Civics, is to provide education essential to passing the naturalization examination and implementing community-based classroom instruction for citizenship, education, and ESL instruction. ESL instruction provides and aids in the comprehension, speaking, and reading of the English language for beginner, intermediate and advance level for non native speakers. ESL instruction also assists in the process of integration through language and civics education.

The goal of outreach is to reach a maximum number of LPRs through grassroots efforts by providing education and information on the importance and advantages of becoming a citizen, and encouraging people to start the naturalization process. Outreach is expected to focus on each agency's surrounding neighborhoods but also reach out to untapped locations.

C. Performance Measurements and Standards

Each of the previously mentioned Programs have program-specific measurements and standards that are referenced within the CSA Exhibits. Those standards represent a set of directives as to how the particular program is to be implemented.

D. Reporting and Monitoring Requirements

Reporting and monitoring requirements are detailed within the CSA Exhibits.