3/4/2014

For providers who can enter their payments through the phone system (IVR), it appears most have been able to enter without a problem. There appear to be some isolated problems that didn't allow entry of a child, those may have to be addressed through entry by their CCR&R. Also, on some entries the eligible days was not correct. Those should have been fixed Monday night and should be listed as correct number later this week. It appears ALL IVR payments entered on 3/1, 3/2, and 3/3 have an official entry date of 3/4. With the entry date being 3/4, providers would not be able to hear the payment entry on 800-804-3833 today, but hopefully that information will be available on Wednesday.

A few providers have contacted us because the IVR system is not recognizing their Social Securrity Number or FEIN. For those, we need the providers social security number or FEIN to have their number manually fixed. Those will generally be fixed soon, and provider will be able to enter their payments the next day.

There are still cases that have not been approved or had Rede processed by the CCR&R's. Those cases will not be able to be paid until the approval or Rede is done for the case.

Issue and Approved Payments:

**Looks like payments approved on 2/27 and 2/28 were issued 3/3. This should include MANY payments with entry dates up to 2/25. There are still payments with earlier entry dates that have not been approved by DHS because of some technical issues. We are hopeful those will be approved by DHS soon. Approved and issued information should be listed on 800-804-3833, however a couple days still do not list information on the 800. For those, providers can see if payment has been issued by going to The Office of the Comptroller web site of:

www.ioc.state.il.us

  • Go to Financial Inquiries (tab at top of the page)
  • After Enter, will put in the provider SS# or FEIN
  • For the next two pages click on Gray Boxes at bottom (Payments and Find Warrants)

Most recent payment will be listed at top of the page.

Payments issued Friday night will be mailed today if paid via paper check, direct deposit and debit card payments should be in accounts on Tuesday.

**We should be able to issue more payments for the next couple days.

Problem Amounts:

**Some providers are just now finding out that amounts are wrong. If they were not paid the amount they were supposed to be paid, their CCR&R will have to enter a payment to cover the difference. The CCR&R will need a copy of the certificate for entry.