Hello, may I please speak with [Guardian's name]?

  1. This is (Guardian)
  2. Hi. My name is [Caller], and I am calling on behalf of the Illinois Division of Developmental Disabilities. As you may have heard, the Division is reaching out to individuals residing in ICFs/DD (like your son/daughter who lives at [name of home]) and their guardians, as part of the Ligas Decree. Today, we're calling because you are the guardian for [individual's name], who lives at [name of home], and is part of the group affected by Ligas.

    At this time, we're simply asking if you would like to learn more about living options that are potentially available to [individual's name]. And if you are, we can either: talk with you now, send you some information by mail or e-mail, or set up another time to talk. Are you interested in learning more? Agreeing to meet does not commit you to anything. [Name] is free to stay at [their home].

  3. Yes - I know about Ligas. I'm interested. What do we do to proceed?

    OK. Let's set up a time to meet - that works for you, [individual], and me. We can meet at your home or at [individual's] home. We will have a few forms to fill out. We'll talk about access to records, and I'll have materials - brochures, a video, pictures - that you and [individual] can take a look at. Then we can talk about next steps. [SET UP TIME & PLACE]

  4. PROCEED TO MEETING/INTERVIEW

Hello, may I please speak with [Guardian's name]?

  1. May I tell them who's calling?
  2. Yes. My name is [Caller], and I am calling on behalf of the Division of Developmental Disabilities....with regard to [individual's name]. To reassure you, we are not calling with a concern, but simply to offer some information.
  3. Hi. My name is [Caller], and I am calling on behalf of the Illinois Division of Developmental Disabilities. As you may have heard, the Division is reaching out to individuals residing in ICFs/DD (like your son/daughter who lives at [name of home]) and their guardians, as part of the Ligas Decree. Today, we're calling because you are the guardian for [individual's name], who lives at [name of home], and is part of the group affected by Ligas. At this time, we're simply asking if you would like to learn more about living options that are potentially available to [individual's name]. And if you are, we can either: talk with you now, send you some information by mail or e-mail, or set up another time to talk.
  4. Are you interested in learning more? Agreeing to meet does not commit you to anything. [Name] is free to stay in [their home].

Hello, may I please speak with [Guardian's name]?

  1. [Guardian] is not available. Can I take a message? OR - Voicemail
  2. Yes. My name is [Caller], and I am calling on behalf of the Division of Developmental Disabilities....with regard to [individual's name]. To reassure you, we are not calling with a concern, but simply to offer some information related to the Ligas Decree. If [Guardian] would like to call me back, I can be reached at 312-xxx-xxxx, Monday through Friday, between 9am and 9pm. Otherwise, I can try to give them a call back in the coming week. Do you know, is there a better time to call?
  3. Guardian returns the call.
  4. Hi. Thank you for returning my call. My name is [Caller], and I am calling on behalf of the Illinois Division of Developmental Disabilities. As you may have heard, the Division is reaching out to individuals residing in ICFs/DD (like your son/daughter who lives at [name of home]) and their guardians, as part of the Ligas Decree. Today, we're calling because you are the guardian for [individual's name], who lives at [name of home], and is part of the group affected by Ligas. At this time, we're simply asking if you would like to learn more about living options that are potentially available to [individual's name]. And if you are, we can either: talk with you now, send you some information by mail or e-mail, or set up another time to talk.

Yes or Maybe - I want to know more. If you have questions now, I'd be happy to answer them. [GO TO FAQ PROTOCOL] Information can be found at this website address: (to be determined). And, if you'd like, we can mail or e-mail information to you. After you've had a chance to look at it, you can either give us a call us back at 312-xxx-xxxx (this phone number will be in the information we send), or we can call you back. Yes - Send information by mail or e-mail. OK, I will do that. We can send the information to: [state full address with zip code], you can give us your e-mail, or we can do both. Which would you prefer? [ASSURE CORRECT MAIL/E-MAIL ADDRESS] No. Thank you for taking our call. If you'd like, we can mail or e-mail information to you - for future reference. This way, if you have questions in the future, you can easily get ahold of us. No. Thank you again for your time. You are always welcome to give us a call at 312-xxx-xxxx if questions arise. Have a great day.

Any Response

OK, we will do that. Then, in a couple of weeks, we will give you a call back - after you've had time to review the materials. Would you like to schedule a time now?

REPORT RESPONSE TO DDD