What is EVV?
"Electronic Visit Verification" (EVV for short) is a telephone and computer-based system that electronically verifies when services are provided to customers of the Home Services Program. By using the telephone to call in and call out, the system records the precise time each service begins and ends.
Why is Illinois implementing EVV?
Illinois recently passed legislation requiring the Illinois Department of Human Services/ Division of Rehabilitation Services (DHS/DRS) to acquire and implement a new system of monitoring care for our clients.
What is the purpose of EVV?
The purpose of EVV is to verify that all Home Services Program (HSP) customers are receiving the services authorized for their support and for which the state is being billed. The EVV system will help record the hours that are worked by Agency employees on behalf of DHS/DRS customers.
Who will have to use the EVV System?
Personal Assistants, CNAs, LPNs, and RNs will use EVV to call in and call out when they provide services to Home Services customers. Home Services customers with internet access will use a special web page (the "Customer Portal") to review the times recorded.
The EVV System will be mandatory for all Homemaker and Home Health Agencies and their workers who provide services to customers in the Home Services Program. This includes all classifications of agency workers (Homemaker, CNA LPN, RN).
When will we have to start using the EVV System?
The EVV system will be implemented statewide on January 1, 2014.
Will there be a cost to use the EVV program?
There will not be a cost to HSP Customers or Individual Providers.
Where can I find out more?
This website will provide you with updates regarding all EVV related information: http://dhs.illinois.gov/evv
If you have general questions about EVV, please email firstname.lastname@example.org
For questions specific to Homemaker and Home Health Agencies, email email@example.com