Electronic Visit Verification (EVV)

Helping Families. Supporting Communities. Empowering Individuals.

The Illinois Department of Human Services Division of Rehabilitation Services (DHS/DRS) is implementing a new "Electronic Visit Verification" (EVV) system for its Home Services Program (HSP). This system will help make timekeeping for individual providers, homemakers and home health care agencies faster, easier, and more accurate.

We started using the new EVV system on January 1, 2014. If you are a Home Services customer, individual provider, homemaker or home health agency, see below for more information on what you need to know to use the system.

  • Providers, please call in & out, record the exact times of your calls on your time sheet, and submit it to your DRS office.


If you are a Customer of the Home Services Program receiving personal assistance, homemaker, or healthcare services in your home, please see:

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If you work for a Agency providing homemaker or home healthcare services for customers of the Home Services Program, please see: