Reminder To ISSA and Service Facilitation Agencies to Present All Service Options to HBS Customers

Helping Families. Supporting Communities. Empowering Individuals.
Department of Human Services
Division of Developmental Disabilities
Information Bulletin
DD.13.024

Reminder To ISSA and Service Facilitation Agencies to Present All Service Options to HBS Customers
July, 2013

Purpose

This informational bulletin contains information regarding the ongoing obligation of Individual Service and Support Advocacy agencies (ISSA) and HBS Service Facilitation agencies to present all service provider options available to our customers.

Process and Procedure

Individuals who receive Home-Based Support Services must be presented with information on all service provider options available to them.  This includes the choice of fiscal/employer agents of which there are two:

  1. Public Partnerships, LLC
  2. ACCES$

The Division of Developmental Disabilities suggests that ISSA and Service Facilitation agencies compile a list of potential service providers, explain the service options, and have the individual or guardian sign the list as documentation that the services were presented. The list should remain in the individual's file.