Northwest Crisis Care System

Policies and Procedures

October 11, 2012

I. Introduction

In order to re-balance the mental health services system in DHS Region 2 West and Region 3 North and replace the services previously provided by Singer Mental Health Center, DHS/DMH purchases the following array of services in support of individuals determined eligible as part of the Northwest Crisis Care System (NCCS):

Service Payment Method
NCCS Eligibility and Disposition Assessment Grant
Transportation Fee-for-service
Community Hospital Inpatient Psychiatric Services (CHIPS) Per diem inclusive of psychiatric services
Mental Health Crisis Residential Grant
Acute Community Services Grant

In addition, for individuals in need of mental health services when the above services are insufficient or unavailable, DHS/DMH will continue to directly provide the services of its inpatient DHS/DMH-operated hospitals,

As reflected in all DHS contracts, payment for the purchase of the above services is contingent on approved appropriations and funding from the state.

II. Intent

DHS/DMH's intention is to replace the services previously provided by Singer Mental Health Center (SMHC) with a re-balanced service system that is:

  • Focused on individualized, person-centered services aimed at realizing the recovery of each individual receiving services and his/her integration into their home community;
  • Guided by tenets of trauma-informed care;
  • Outcome-validated;
  • Designed with incentives for intervening in mental health crises or potential crises at the earliest opportunity possible in order to minimize exacerbation of symptoms and problems for the individual as well as system reliance on more restrictive and expensive services;
  • More community-based with services provided in the most normalized and least restrictive environment possible, achieving, over time:
    • Reductions in presentation to community hospital emergency departments for mental health/psychiatric services;
    • Reductions in mental health institutional, hospital and residential treatment admissions.

DHS/DMH realizes that there are existing relationships between community mental health providers and hospitals in the geographic areas that have been served by Singer Mental Health Center which are productive and have served the community well in responding to individuals experiencing psychiatric crises. It is the intention of DHS/DMH to build on those existing relationships to ensure that persons without insurance have equivalent access to treatment in the event of a psychiatric crisis.

III. Process Overview

The existing crisis response system will continue to function in Regions 2 West and 3 North. Individuals in Region 2 West and Region 3 North who are determined to be experiencing psychiatric crises will be assessed by the crisis response systems serving their communities. For individuals with funding for the treatment of psychiatric crises, assessment and referral to appropriate levels of care will continue. For individuals with no such funding, the community crisis response will assess to determine need for referral to the levels of care funded through NCCS. These "Evaluators" will respond on-site to requests from the community within one hour, and will perform face-to-face assessments of the individuals' eligibility for the services of the Northwest Crisis Care System and their treatment needs related to the presenting crises.

At the conclusion of each assessment, the Evaluator will discuss the eligibility finding, assessment of risk, and suggested level of care recommendation for treatment services with the individual and the referral source as appropriate.

If information from the assessment supports eligibility for the Northwest Crisis Care System's services, the Evaluator will call the authorizing agent to confirm eligibility and obtain the location of the appropriate and available services. These services include:

  • Community Hospital Inpatient Psychiatric Services (CHIPS)
  • Mental Health Crisis Residential
  • Acute Community Services

In addition to the above, as a safety net for individuals with exceptional conditions or treatment needs, the services of the DHS/DMH state hospitals are available.

Once the appropriate level of service with available capacity has been identified and authorized, the Evaluator will arrange for transportation of the individual to the targeted service site, and confirm the linkage to the services by within 24 hours of transport.

The details of these processes and services are elaborated below.

IV. Identification of Potentially Eligible Individuals

An individual presenting in one of the Region 2 West or Region 3 North communities who is determined to be experiencing a psychiatric crisis will be assessed for availability of funding for treatment of the psychiatric crisis, including a determination of Medicaid eligibility (e.g., via the Medical Electronic Data Interchange (MEDI) system maintained by Illinois Healthcare and Family Services Department), as well as determination of other sources of funding and financial eligibility for the Crisis Care system.

If funding exists, the crisis response provider will continue to assist in the arrangement of the appropriate care per existing relationships/agreements with community partners.

If the individual has no resources or insurance for coverage of treatment services for the psychiatric crisis, the Evaluator will then evaluate whether the individual is potentially eligible for the services of the Northwest Crisis Care System. Note that if an individual is initially believed or presumed to meet the financial eligibility for this coverage, but is later found to be Medicaid eligible or to have insurance or other resources for payment of care, then the appropriate entity would be billed for services.

A. Eligibility Criteria

Any person eligible for the enhanced services of the Northwest Crisis Care System would have been referred to Singer prior to its closure, and must:

  1. Be experiencing a psychiatric crisis in the defined geographic area of Region 2 West or Region 3 North; and,
  2. Be uninsured, with no other resource for needed treatment interventions (including Medicaid as confirmed through the MEDI system); and,
  3. Not be acutely intoxicated or delirious as evidenced by elevated blood alcohol level (greater than 0.08), unstable vital signs, or fluctuating mental status on clinical exam, and
  4. Meet clinical criteria based on an assessment by the Evaluator, which will include:
    1. Determination of the individual's mental health diagnoses, level of risk for harm, and need for mental health services, with symptoms of one or more of the following mental health diagnoses:
      1. Schizophrenia (295.xx)
      2. Schizophreniform Disorder (295.4)
      3. Schizo-affective Disorder (295.7)
      4. Delusional Disorder (297.1)
      5. Shared Psychotic Disorder (297.3)
      6. Brief Psychotic Disorder (298.8)
      7. Psychotic Disorder NOS (298.9)
      8. Bipolar Disorders (296.0x, 296.4x, 296.5x, 296.6x, 296.7, 296.80, 296.89, 296.90)
      9. Cyclothymic Disorder (301.13)
      10. Major Depression (296.2x, 296.3x)
      11. Obsessive-Compulsive Disorder (300.30)
      12. Anorexia Nervosa (307.1)
      13. Bulimia Nervosa (307.51)
      14. Post Traumatic Stress Disorder (309.81);
    2. Completion of the Level of Care Utilization System (LOCUS; see: http://www.dhs.state.il.us/page.aspx?item=32545) assessment based on the individual's psychiatric presenting condition(s) and resulting in a LOCUS level of care recommendation of 4 or greater;and,
    3. Documentation of the findings, including the completion of the Uniform Screening and Referral Form (USARF) available at: http://www.dhs.state.il.us/OneNetLibrary/27896/documents/By_Division/MentalHealth/CompGuide/USARFofficialIL462-1222.pdf.

B.  Medical Clearance Criteria

For individuals referred to CHIPS or crisis residential, the necessity of medical clearance is to be discussed by the Evaluator with the level of care service provider, and appropriate arrangements made for completion.

For individuals referred to a state-operated hospital, a medical assessment of the individual must be completed, and it must be documented on the "Psychiatric Medical Clearance" form (available in the Appendix) that the individual does not have a current medical illness or condition that makes the person inappropriate for care in a DHS/DMH Hospital as detailed below.

  1. Patient not able to do activities in daily living. Examples include: requiring skilled nursing care; limited feeding capacity; assistance ambulating
  2. Patient with swallowing problem
  3. Patient requiring catheter:
    1. Foley
    2. Feeding tubes, or N/G tube
    3. Central lines
    4. Insulin pump
  4. Patient requiring dialysis
  5. Patient requiring medications not available in DHS formulary
  6. Patient requiring physical therapy
  7. Patient requiring continuous positive airway pressure (CPAP)
  8. Patient requiring post-surgical care and follow-up
  9. Patient at risk of medically significant complications due to recent major medical trauma (meets state requirements for trauma)
  10. Patient with acute neurological symptoms, including unstable seizure disorders.
  11. Patient with cancer that needs work-up or treatment expeditiously
  12. Patient with possible new onset of psychosis, where work-up has not been done
  13. Patient with active MRSA or VRE resistance
  14. Patient requiring Peripheral IV line or IV injection
  15. Patient requiring nebulizer treatment
  16. Patient requiring oxygen
  17. Patient requiring EKG monitoring/telemetry
  18. Patient with a condition potentially requiring urgent surgery
  19. Patient at risk of medically significant complications due to drug withdrawal (e.g. seizures and /or DT's)
  20. Patient with medically significant bleeding
  21. Patient with draining wounds that require nursing care
  22. Patient with communicable diseases requiring isolation
  23. Patient with acute drug inebriation
  24. Patient with delirium or altered levels of consciousness
  25. Patient with primary dementia
  26. Patient with only mental retardation
  27. Patient with methadone dependency, unless in an accredited methadone program
  28. Patient with toxic levels of medication or who are at risk to become toxic (i.e., acetaminophen)
  29. Patients who are pregnant (as pregnant women should be covered by Medicaid)
  30. Patients with uncontrolled diabetes
  31. Patients with uncontrolled hypertension
  32. Patients requiring parenteral pain control

V. Eligibility and Disposition Assessment (EDA)

As previously stated, the community mental health providers in Region 2 West and Region 3 North have a history of providing crisis response and assessment services within their communities. This has included face to face assessments (i.e. screenings) of all individuals who are later referred for admission to Singer Mental Health Center (SMHC). DHS/DMH expects that this practice of face to face assessment will continue upon closure of SMHC. DHS/DMH is providing funding to enhance the crisis response services within these communities, and will require agencies to incorporate the Eligibility Determination and Assessment (EDA) process into its enhanced crisis response services.

A. EDA Processes and Services

Funded community mental health service providers are to:

  1. Provide the services of a Qualified Mental Health Professional (QMHP as defined in the "Medicaid Community Mental Health Services" Rule 132, available at: http://www.dhs.state.il.us/page.aspx?item=56754) to directly serve as an "Evaluator," with availability on a 24 hour/seven day per week basis.
  2. Ensure that calls for the evaluation of an individual are responded to on-site in the community within one hour (60 minutes) of the time the call is first received. The Evaluator is to document the time the call was received and the time reported on-site.
  3. Ensure that the QMHP completes the face-to-face evaluation of the individual presenting as in a mental health crisis in need of services to determine the individual's eligibility for Northwest Crisis Care System services per the eligibility criteria listed above.
  4. If the individual does not meet the eligibility criteria:
    1. Inform the following that the person does not meet criteria:
      1. The individual;
      2. His or her family or other supports, as defined by the person served; and
      3. If in a hospital emergency department (ED) the referring ED physician and ED staff.
    2. As possible, provide any alternative treatment or service recommendations, including referral to the DHS/DMH-funded services available for non-Medicaid DHS/DMH eligible individuals.
  5. If the individual does meet the eligibility criteria, the Evaluator then determines the individual's status as a resident of Illinois:
    1. If the individual is not a resident of the Region 2 West or Region 3 North geographic area, the Evaluator will consider whether the individual is in need of referral to the state-operated hospital.
    2. If the individual is a resident of the Region 2 West or Region 3 North geographic area, including someone experiencing homelessness, the Evaluator will formulate a recommended level of care treatment service recommendations, such as:
      1. Acute Community Services.;
      2. Mental Health Crisis Residential Services;
      3. Inpatient psychiatric hospitalization (Community Hospital Inpatient Psychiatric Services (CHIPS) or State-operated psychiatric hospitalization).
  6. The Evaluator then determines the individual's willingness to engage in the recommended level of treatment and whether the individual needs transportation to the recommended inpatient or residential treatment sites.
    1. If the individual is unwilling to engage in the recommended level of service, determine if the individual meets the criteria for an involuntary psychiatric admission and, if so, proceed with the process to execute the involuntary admission;
    2. If the individual is unwilling to engage in the recommended level of service and does not meet the criteria for an involuntary psychiatric admission, explain to the individual, the ED physician and staff, (if in an ED), and other involved parties this assessment and the individual's choice.
    3. If the individual is willing to engage in the recommended level of treatment, discuss the eligibility finding, risk assessment, and suggested level of care recommendation for treatment with the individual and, if evaluation is occurring in an ED, the ED attending physician. The ED staff will be provided with a copy of the USARF and the LOCUS, with additional copies made for the service authorization agent and for the Evaluator's records.
  7. Once the decision is reached on the recommended level of care for services for the eligible individual, the Evaluator then calls the Collaborative ACCESS line (866/ 359-7953) as the services authorizing agent to: (a) determine if the recommended level of service is available and, if so, (b) secure approval and the authorization number for the level of service. This authorization number is also used for securing any necessary transportation to an inpatient or residential services site.
  8. The Evaluator makes any necessary contacts and arrangements with the targeted service site, including transportation arrangements as necessary.
  9. The Evaluator ensures documentation of the evaluation (including the USARF and LOCUS), recommendations and disposition outcome for the individual as part of a clinical record. This documentation is to be completed prior to the Evaluator's departure from the site of the EDA.
  10. The Evaluator informs the Collaborative of the individual's acceptance of the treatment provider by calling the ACCESS line prior to the Evaluator's departure from the EDA evaluation site.
  11. Through appropriate follow-up within 24 hours, the Evaluator confirms the outcome of the referral to the service site. The most likely strategy would be to call the site to confirm that the individual has been accepted into services. If any difficulties have arisen, the EDA Evaluator takes any corrective actions as necessary to establish this linkage and documents this follow-up and related action in the individual's clinical record.
  12. The Evaluator ensures that the individual is registered in the DHS/DMH consumer registration/enrollment and services encounter information systems per DHS/DMH policy.

VI. Services Authorization

Once the Evaluator has completed an evaluation and is prepared with a recommendation for the appropriate level of service for the individual, s/he should contact the Collaborative to obtain authorization and the name, address and contact information of a service provider with availability that is most convenient to the individual's home.

A. Procedure

  1. The Evaluator calls The Collaborative at 866-359-7953 to request authorization for the recommended level of care.1
  2. The Evaluator will provide the ACCESS Clinical Care Manager (CCM) at the Collaborative with all necessary information to complete an authorization, including:
    1. Demographic information (coordinate with Collaborative):
      1. First and last name;
      2. RIN if applicable;
      3. Date of Birth;
      4. Address (last known address or current location if homeless);
      5. Gender;
      6. Ethnicity.
    2. Response Time indicators:
      1. Time of request for crisis evaluation
      2. Time of admission to ED (if applicable)
      3. Start time of initial face-to-face contact between the individual and Evaluator.
    3. Clinical Presentation:
      1. Presenting problem/crisis;
      2. Five Axes Diagnosis;
      3. LOCUS dimensions and LOCUS Recommended Level of Care;
    4. Recommended Disposition - funded treatment options include:
        1. Community Hospital Inpatient Psychiatric Services (CHIPS);
        2. Mental Health Crisis Residential;
        3. Acute Community Services (ACS).
      • NOTE: McFarland and Elgin Mental Health Centers will serve as the safety net providers for instances when the above services are not available or not appropriate for the needs of the individual.
  3. The CCM reviews for medical necessity. If present, then the CCM will authorize care and will provide the Evaluator with:
      1. A single authorization number to authorize the medically necessary level of care, to access (if necessary) inpatient or residential services, and payment for the transportation service for the individual;
      2. The location and contact information for the provider with service availability at the approved level of care.
    • NOTE: in the event that there is no available capacity for the recommended level of a care, the CCM will provide information about available capacity at other levels of care for consideration by the Evaluator, the individual, other interested parties, and the ED physician, if involved.
  4. If the CCM proposes an alternative level of service due to either clinical factors or lack of capacity:
    1. The Evaluator will discuss the alternative with the ED physician (or designee) if involved, the individual and appropriate parties;
    2. If agreement on the proposed alternative level of service is reached, authorization will be provided as described in step 3 above;
    3. If the Evaluator (or in instances where an ED is involved, the ED physician) cannot accept the proposed alternative level of service, then the CCM will call McFarland MHC for individuals in Region 3 North or Elgin Mental Health Center for individuals in Region 2 West to initiate an appeal process:
      1. The CCM will provide McFarland or Elgin with details on the clinical presentation, treatment recommendation and resources available, as well as name and phone numbers to contact the Evaluator at the EDA site;
      2. The McFarland or Elgin staff will review the CCM findings and call the EDA site to discuss the basis of the appeal;
      3. The McFarland or Elgin physician contacts the ACCESS CCM and the EDA site with their level of service decision within 90 minutes) of the call from the CCM.
    4. The CCM then contacts the Evaluator to provide the determination of the appeal and authorize services as appropriate, following the process described in step 3 above.

1Should the Collaborative be unreachable calls should be directed to Elgin MHC;s Admission Department at 1-847-6239 or 847-742-1040 for individuals in Region 2 West and to the McFarland MHC's Intake Services at 217-786-6857 or 217-280-0410 for individuals in 3 North.


VII. Assuring Continuity of Care

In order to promote the highest degree of continuity of care DHS/DMH has the following expectations of EDA services / evaluators and ACS providers: "Through appropriate follow-up within 24 hours, the Evaluator (EDA) or ACS firmly ascertains whether the individual did reach the planned level of services site (such as calling the site to confirm that the individual has been accepted into services), taking any corrective actions as necessary to establish this firm linkage and documenting this follow-up and related actions in the individual's clinical record."

To effectively implement this expectation, concerns about personal health information (PHI) or disclosure of confidential MH Information must be addressed.

DHS/DMH provides the following guidance to all EDAs and treatment sites (CHIPs, Elgin and McFarland MHCs, MH Crisis Residential and Acute Community Services (ACS)), on the proper handling of this situation.

  • 1) Communications related to this matter do not require a 'consent to release information' as they are part of "admission, planning, treatment or discharge" activities between DHS contractors as outlined in the Mental Health and Developmental Disabilities Confidentiality Act" (see 740 ILCS 110/9.2 Sec. 9.2 at: http://www.ilga.gov/legislation/ilcs/ilcs3.asp?ActID=2043&ChapterID=57). Community agencies and private hospitals contracted with DHS are explicitly referenced in the statute.
  • 2) EDAs and ACS providers should directly contact the person(s) identified as "Primary contact person for discharge planning" listed on the CHIPs, MH Residential and ACS information sheets.
  • 3) EDAs and ACS providers should identify themselves as seeking follow-up information that solely verifies the admission of the consumer at the Northwest Crisis Care System (NCCS) treatment site. The EDA or ACS staff should provide the consumer's name and other identifying information as requested PLUS the CCM authorization number provided by the Collaborative as validation of NCCS participation.
  • 4) If not already accomplished, the EDAs should call the Collaborative's ACCESS line (CCM) to verify the disposition site.
  • 5) All treatment site providers (CHIPs, MH Crisis Residential, Elgin and McFarland MHCs) are required to call the Collaborative's ACCESS line (CCM) at the point of discharge to verify the date of discharge and/or update the actual outpatient ACS provider site.

VIII. Disposition Options

A. Acute Community Services

  1. Services
    It is assumed that the services and supports funded by these contracts will consist primarily of the services of the Medicaid Community Mental Health Services Program (Rule 132), including psychiatric services as mental health assessment and psychotropic medication administration, monitoring and training. For ACT and CST services prior authorization must be obtained; however, due to their availability (especially on off-hours) it may be expedient for ACT and CST staff to assist and briefly serve and report services for these individuals under other service codes, such as community support. Providers may also include any other services or supports they determine will be needed to achieve the recovery goals of the individual, including medications, transportation or substance use disorder services, to avoid more restrictive and expensive services. That is, the provider has the flexibility to determine and enhance the range of services and supports that are best tailored to meet the needs of the individual eligible for the Northwest Crisis Care System as indicated by the mental health assessment. 
  2. Service Requirements
    For residents from Region 2 West and Region 3 North being discharged from an ED, CHIPS, crisis residential or a DHS/DMH Hospital, contracted community mental health centers must provide Acute Community Services, and must:
    1. Initiate treatment within 24 hours of discharge from an ED and within 48 hours of discharge from a hospital or residential service;
    2. Evaluate and serve individuals consistent with Rule 132 services;
    3. Initiate Medicaid applications (or, if initiated by another NCCS entity, follow through and expedite the application process) utilizing the "Best Practices in Medicaid Applications Process." Training is available on this process, and ACS providers are held responsible for its utilization;
      Medicaid application packets must include (but are not limited to) the following elements:
      1. Application for Medical Assistance (Form 2378H)
      2. UBO42 for any Emergency Department Services in prior 90 days
      3. Signed DHS Authorized Representative Form3
      4. Proof of SSDI/SSI OR ALL OF THE FOLLOWING DOCUMENTATION:
        1. Signed/Completed Form 183A (Physician's Report)
        2. Clinician cover letter reviewing disabling characteristics
        3. Copy of History and Physical Examination
        4. Copy of Psychiatric Evaluation
        5. Copy of Psychosocial Evaluation/Social History OR 183B
        6. Copy of pertinent lab reports
        7. Copy of all diagnostic evaluations
        8. Copy of pertinent progress notes
        9. Copies of previous psychiatric discharge summaries5
        10. Copy of treatment plan
        11. Copy of special observation/precaution documentation
        12. Admitting and discharge or current GAF
    4. To ensure timely access to needed services, the provider will:
      1. Make arrangements to ensure that the Evaluators completing eligibility and disposition determinations in the Region 2 West or Region 3 North can immediately schedule an appointment with a qualified mental health staff member within 24 hours (e.g., provider supplies Evaluators with the times and locations made available for such appointments) These arrangements will include availability of services appropriate to the needs of the individual. For example, if the individual requires psychiatric medication monitoring or evaluation, the appointment scheduled will be with a practitioner who is professionally able to address such needs;
      2. Make arrangements to ensure that individuals eligible for the NCCS needing aftercare or follow-up services after being discharged from CHIPS, Mental Health Crisis Residential, or DHS/DMH hospitalization can be scheduled for appointment with a qualified mental health staff member within 48 hours. These arrangements will include availability of services appropriate to the needs of the individual. For example, if the individual requires psychiatric medication monitoring or evaluation, the appointment scheduled will be with a practitioner who is professionally able to address such needs.
    5. For each individual identified as eligible for NCCS, the single identified Acute Community Services (Program 410) contracted provider remains responsible for services and supports for the individual for the twelve month period following the provider's initial assessment of the individual (and can subcontract with other providers for any additional services that may be needed).
    6. Individuals who are determined to be Medicaid eligible should convert to regular Medicaid services as soon as possible and will no longer be eligible for the Region 2 West or Region 3 North Crisis Care enhanced services.
    7. Providers are also required to submit reports on expenses, deliverables and performance measures as outlined in the DHS Contract Exhibit for this program.
    8. The community mental health services provider ensures that each individual determined to be eligible for NCCS and to receive enhanced Acute Community Services is appropriately registered with the designated identifier in the DHS/DMH consumer registration/enrollment information system.

2 This is a billing statement that is used by all hospital providers.  This will enable immediate activation of approved AABD Medicaid spend down cases.

3 If the individual declines to sign, please submit documentation of this.  Make sure s/he understands that this is NOT related to whether s/he has a representative payee for any monetary benefits. 

4  If your agency does not collect any element listed below, print "NC" on the checklist, legibly.  Do not use "NC" if your agency routinely collects this information but it simply isn't handy.

5 If individual declines permission for re-release of this information, this must be documented.


B. Mental Health Crisis Residential

DHS/DMH mental health crisis residential is for individuals evaluated as having a primary need for intense, residential mental health treatment.

These services focus on the unique mental health crisis stabilization needs presented by the individual through the provision of 24 hour, seven days per week crisis beds and residential supports designed to provide short-term continuous supervision and active treatment in a provider controlled facility. The goal of the program is to help the referred individual stabilize symptoms and refer the individual to necessary follow-up services upon discharge.

  1. Medical Necessity Admission Criteria for Mental Health Crisis Residential
    1. Individual has symptoms of one or more of the following mental illnesses:
      • Schizophrenia (295.xx)
      • Schizophreniform Disorder (295.4)
      •  Schizo-affective Disorder (295.7)
      • Delusional Disorder (297.1)
      • Shared Psychotic Disorder (297.3)
      • Brief Psychotic Disorder (298.8)
      • Psychotic Disorder NOS (298.9)
      • Bipolar Disorders (296.0x, 296.4x, 296.5x, 296.6x, 296.7, 296.80, 296.89, 296.90)
      • Cyclothymic Disorder (301.13)
      • Major Depression (296.2x, 296.3x)
      • Obsessive-Compulsive Disorder (300.30)
      • Anorexia Nervosa (307.1)
      • Bulimia Nervosa (307.51)
      • Post Traumatic Stress Disorder (309.81);
    2. The individual has been assessed with a LOCUS level of care score of 4 or higher;
    3. The individual's condition affirms the need for continuous monitoring and supervision due to the onset of a psychiatric crisis;
    4. The individual's usually sufficient skills to maintain an adequate level of functioning in daily living and social skills or community/family integration are disrupted by the psychiatric crisis;
    5. The individual's response to current treatment reflects that a less intensive or less restrictive psychiatric treatment program would not be adequate to provide safety for the individual or others or to improve the individual's functioning; and
    6. It is expected that the resources and techniques associated with this level of care will lead to successful discharge into the community.
  2. Service Requirements
    1. The Mental Health Crisis Residential (MHCR) provider receives the authorized referral from an Eligibility and Disposition Assessment Evaluator. The MHCR provider will begin serving the individual upon arrival.
    2. Care is provided by a minimum of one Mental Health Professional (MHP) as defined in 59 IL Adm. Code 132 who is awake and available on-site at all times.
    3. Care is supervised by a Qualified Mental Health Professional as defined in 59 IL Adm. Code 132 who is immediately available for clinical supervision and consultation with the MHP on duty.
    4. There is 24 hour access to nursing services and on-call psychiatric services.
    5. The estimated length of stay following an authorized referral is typically less than seven days.
    6. Initiate Medicaid applications (or, if initiated by another NCCS entity, follow through and expedite the application process) utilizing the "Best Practices in Medicaid Applications Process." Training is available on this process, and ACS providers are held responsible for its utilization.
      Medicaid application packets must include (but are not limited to) the following elements: 
      1. Application for Medical Assistance (Form 2378H)
      2. UBO46 for any Emergency Department Services in prior 90 days
      3. Signed DHS Authorized Representative Form7
      4. Proof of SSDI/SSI OR ALL OF THE FOLLOWING DOCUMENTATION:8
        • (1) Signed/Completed Form 183A (Physician's Report)
        • (2) Clinician cover letter reviewing disabling characteristics
        • (3) Copy of History and Physical Examination
        • (4) Copy of Psychiatric Evaluation
        • (5) Copy of Psychosocial Evaluation/Social History OR 183B
        • (6) Copy of pertinent lab reports
        • (7) Copy of all diagnostic evaluations
        • (8) Copy of pertinent progress notes
        • (9) Copies of previous psychiatric discharge summaries9
        • (10) Copy of treatment plan
        • (11) Copy of special observation/precaution documentation
        • (12) Admitting and discharge or current GAF
  3. Discharge and Referral
    1. A plan for discharge must be developed within 48 hours of admission.
    2. The client's choice of a provider of Acute Community Services (ACS) must be respected whenever possible. The MHCR provider will inform the client of the available ACS providers.
    3. The MHCR provider will develop the plan for discharge with the ACS provider.
    4. The plan for discharge will include the expected discharge date.
  4. Daily Reporting of Bed Capacity
    MH Crisis Residential providers are to report per the DHS/DMH protocol bed utilization and capacity each day of the week (including weekends and holidays) utilizing the Collaborative's web-based reporting system. The Collaborative will then make this information available to the Clinical Care Managers of the ACCESS line for their use as part of the services authorization process. In addition, the Collaborative will report to DHS/DMH any providers who have not submitted an available bed capacity report.

6 This is a billing statement that is used by all hospital providers. This will enable immediate activation of approved AABD Medical spend down cases.

7 If the individual declines to sign, please submit documentation of this.  Make sure s/he understands that this is NOT related to whether s/he has a representative payee for any monetary benefits.

8 If your agency does not collect any element listed below, print "NC" on the checklist, legibly.  Do not use "NC" if your agency routinely collects this information but it simply isn't handy.

9 If individual declines permission for re-release of this information, this must be documented.



C. Community Hospital Inpatient Psychiatric Services (CHIPS)

The Community Hospital Inpatient Psychiatric Services (CHIPS) program is intended to serve those persons experiencing a psychiatric crisis diagnosed with serious mental illnesses (SMI) who exhibit acute behaviors or symptoms requiring the immediate services of an inpatient setting. To maximize State resources, funds used to reimburse these services are used only after all other appropriate sources of reimbursement have been exhausted, and only for those Illinois residents meeting clinical eligibility requirements and in specific financial need, defined as under 200% Federal poverty level (FPL) as found at: http://aspe.hhs.gov/poverty/12poverty.shtml.

It is not the intent or purpose of this CHIPs program to replace or reimburse services for all or part of indigent or non insured psychiatric services historically provided by this Provider, including services previously rendered by the Provider as "charity care." DMH reserves the right to request from the Provider historical data concerning the level to indigent care, including but not limited to numbers of admissions, patient days, previously provided by the vendor for their psychiatric inpatient services to assess adherence to this section.

Staff providing the services of the NCCS Eligibility and Disposition Assessments, must request authorization for DHS/DMH payment for this level of service by contacting the DHS/DMH authorizing agent (such as the Collaborative). If approved, the authorizing agent will provide the name, address and contact information for a CHIPS provider with available capacity that is most convenient to the individual's home.

The CHIPS program is responsible for:

  • Thorough diagnostic evaluation;
  • Delivery of individualized active treatment;
  • Planning and executing follow-up services, including contacting follow-up service providers upon discharge from the hospital to ensure linkage;
  • Initiate Medicaid applications (or, if initiated by another NCCS entity, follow through and expedite the application process) utilizing the "Best Practices in Medicaid Applications Process." Training is available on this process, and ACS providers are held responsible for its utilization.
    Medicaid application packets must include (but are not limited to) the following elements:
    1. Application for Medical Assistance (Form 2378H)
    2. UBO410 for any Emergency Department Services in prior 90 days
    3. Signed DHS Authorized Representative Form 11 
    4. Proof of SSDI/SSI OR ALL OF THE FOLLOWING DOCUMENTATION:12
      1. Signed/Completed Form 183A (Physician's Report)
      2. Clinician cover letter reviewing disabling characteristics
      3. Copy of History and Physical Examination
      4. Copy of Psychiatric Evaluation
      5. Copy of Psychosocial Evaluation/Social History OR 183B
      6. Copy of pertinent lab reports
      7. Copy of all diagnostic evaluations
      8. Copy of pertinent progress notes
      9. Copies of previous psychiatric discharge summaries 13
      10. Copy of treatment plan
      11. Copy of special observation/precaution documentation
      12. Admitting and discharge or current GAF
  1. Medical Necessity and Guidelines for Admission for CHIPS Acute Hospital Services  The provider will maintain written documentation that the admission for acute hospital services is provided as active treatment, including that:
    1. Individual has symptoms of one of the following mental illnesses:
      • Schizophrenia (295.xx)
      • Schizophreniform Disorder (295.4)
      • Schizo-affective Disorder (295.7)
      • Delusional Disorder (297.1)
      • Shared Psychotic Disorder (297.3)
      • Brief Psychotic Disorder (298.8)
      • Psychotic Disorder NOS (298.9)
      • Bipolar Disorders (296.0x, 296.4x, 296.5x, 296.6x, 296.7, 296.80, 296.89, 296.90) 
      • Cyclothymic Disorder (301.13)
      • Major Depression (296.2x, 296.3x)
      • Obsessive-Compulsive Disorder (300.30)
      • Anorexia Nervosa (307.1)
      • Bulimia Nervosa (307.51)
      • Post Traumatic Stress Disorder (309.81), and
    2. The individual has been assessed with a LOCUS score of 4 or higher, and
    3. The individual's condition affirms the need for required specialized resources and/or a structured environment in a selected facility for diagnosis, evaluation, or treatment, and / or 
    4. The individual's response to current treatment reflects that a less intensive or less restrictive psychiatric treatment program would not be adequate to provide safety for the individual or others or to improve the individual's functioning, and
    5. An individualized treatment program is completed and on file that specifically addresses the therapeutic needs of the individual and, where appropriate, family involvement, and
    6. Care is supervised and evaluated by a licensed physician who has completed an accredited psychiatric residency i.e., Accreditation Council for Graduate Medical Education or Accreditation of Colleges of Osteopathic Medicine, and
    7. An expectation that the resources and techniques associated with this level of care will lead to successful discharge into the community or transfer to a less intensive or restrictive treatment program. 
  • Exclusion Criteria:
    1. Significant medical conditions which are poorly controlled or potentially life threatening;

12  If your agency does not collect any element listed below, print "NC" on the checklist, legibly.  Do not use "NC" if your agency routinely collects this information but it simply isn't handy.

13 If individual declines permission for re-release of this information, this must be documented.


  1. Guidelines for Continued Stay 
    The provider will maintain written documentation that the Severity of Illness (SI) and Intensity of Service (IS) criteria are met as indicated below:
  • SEVERITY OF ILLNESS (SI) demonstrated by meeting at least two of the following criteria:
    1. The individual requires continuous skilled psychiatric observation, planned psycho-therapeutic services, and/or planned and controlled psychotropic drug management;
    2. The individual exhibits an inability to care for self due to an interaction of mental and other physical disorders creating incapacitating symptoms or behaviors;
    3. The individual poses significant suicide risk, including meeting any of the following:
      • feeling hopelessness and/or worthlessness; or,
      • history of unpredictable behavior, agitation, impulsivity, or poor judgment; or,
      • individual history of previous suicide attempts; or,
      • persistent insomnia with deterioration in mood or cognition; or,
      • individual history of noncompliance with treatment recommendations in the past; or,
      • family history of suicide attempts or completed suicide; or,
      • individual history of abusing drugs that could lead to impulsiveness or poor judgment; or,
      • significant changes in mood or behavior; or,
      • individual history of recent loss (e.g., job, relationship, family member); or,
      • preoccupation with suicidal thoughts; or,
      • presence of a suicide plan with reasonable expectation for completion;
    4. The individual shows a history of assaultive or serious self-mutilative behavior or reported evidence of danger to self or others; 
    5. The individual exhibits homicidal ideation accompanied by psychiatric disorder;
    6. The individual exhibits impaired reality testing accompanied by disordered behavior (e.g., bizarre, delusional, illogical thinking, hallucinations, manic behavior).

  • INTENSITY OF SERVICE (IS) need demonstrated by meeting at least two of the following criteria:
    1. Complex treatment necessitated by co-existing conditions requiring concurrent treatment (e.g., an insulin-dependent diabetic who is neglecting diabetic care due to major depression, chronic respiratory or cardiovascular insufficiency, etc.);

  • 2. A need for a controlled environment to protect self and others (e.g., suicide precautions, instituted isolation, etc.);

  • 3. Special treatment modalities available only in the hospital due to need for special environment, equipment, or ancillary services (e.g., planned and controlled psychotropic drug management);
    4. There is a high potential for readmission within 30 days (e.g., documented history of recent admission or high risk behavior, poor adherence to last hospitalization's discharge plan, family's or significant other's incapacity to support the treatment plan, or identified need for specialized outpatient milieu); for individuals meeting this criterion the medical record must reflect efforts taken to address these issues to prevent further readmissions.
    1. Guidelines for Discharge
      The provider will maintain written documentation that at least one of the following criteria for discharge is met:
      1. The individual no longer poses a risk of harm to self or others;
      2. As indicated by a psychiatrist, the presence of signs and symptoms at a level sufficient to allow for functioning outside of the hospital setting;
      3. No evidence supporting a reasonable expectation of significant psychiatric improvement with continued inpatient treatment;
      4. Failure to complete an initial therapeutic plan by the attending physician within 24 hours of admission or the multidisciplinary treatment plan if the individual remains in the hospital two days or longer, or both;
      5. The multidisciplinary treatment plan is not reviewed and updated or revised as necessary on a weekly basis.
      6. When it is determined that an individual is appropriate for discharge, the hospital must supply the ACCESS line CCM with information related to the discharge, including but not limited to: discharge date, discharge diagnosis, aftercare arrangements and medications prescribed.
    2. Documentation Guidelines 
      The following components of an individual's medical record have been defined to assist the admitting psychiatrist and ancillary staff in providing the necessary documentation indicative of active psychiatric service. The record must contain sufficient documentation for each item.
      1. Within 24 hours of admission, a psychiatric assessment (including the reason for admission, mental status examination, determination of diagnosis, identification of behaviors/symptoms that need clinical intervention, and initial therapeutic plan based on identified needs) must be documented in the medical record by an attending physician;
      2. Other medical history and physical examination must also be completed within 24 hours of admission;
      3. If an individual remains in the hospital more than two days, a multidisciplinary treatment plan should be documented in the medical record by the attending physician, with input from other members of the treatment team on the 2nd day of hospitalization. The multidisciplinary treatment plan should be implemented on the 2nd day of hospitalization and include:
        1. Clinical activities designed to enhance the individual's functioning sufficient for the individual to be transferred to a less restrictive care environment with a decreased likelihood of readmission;
        2. Estimated timeframes to achieve therapeutic goals;
      4. If a multidisciplinary treatment plan is warranted, progress toward the therapeutic goals must be documented at least weekly, and include a re-evaluation if progress is insufficient, with changes and amendments or revisions to the plan as required;
      5. Regular progress notes should be completed by non-nursing, non-physician clinicians at least weekly;
      6. Physician involvement consistent with the acuity/complexity of the case requires documentation in the form of a progress note. Attending physician's orders (written or verbal) or signature on the treatment plan are not substitutions for adequate physician involvement and documentation. The usual and customary standard is 6 progress notes per 7 day period/week. In order to reflect adequate attending physician involvement, resident physician documentation must reflect that the individual was seen and the clinical interventions discussed with the attending physician;
      7. Skilled psychiatric nursing must be reflected in the medical record daily and must contain an appropriate sample of clinical nursing observations and interchanges between the individual and nursing staff. In addition, an assessment of the individual for therapeutic and side effects of medications should be documented;
      8. Discharge planning needs and efforts must be documented weekly in the medical record, should be part of the team's weekly evaluation of progress toward therapeutic goals, and include appropriate and timely follow-up arrangements, such as scheduled follow-up appointments;
      9. By the time of discharge, follow-up appointments should be documented or the explanation of why such could not be arranged, as well as an individual's refusal of recommended follow-up appointments and alternative arrangements suggested;
      10. Discontinuance of therapy for a period of time, or a period of observation as preparation for or follow-up to therapy, while maintenance of protective services, should be explained as to why these are essential to the overall plan of active treatment;
      11. For individuals with a high potential for readmission within 30 days (e.g., documented history of recent admission or high risk behavior, poor adherence to last hospitalization's discharge plan, family's or significant other's incapacity to maintain the treatment plan, or identified need for specialized outpatient milieu), the medical record must reflect efforts taken to address these issues to prevent further readmissions.
    3. Utilization Review and Billing for CHIPS 
      The Provider shall cooperate with the DHS/DMH Regional Office or DHS/DMH contractor Utilization Review process, with treatment limited to continuous inpatient hospitalization, as authorized, per episode. The concurrent approval by the DHS/DMH Regional Office or contractor is needed to qualify for payment under this CHIPS program. Requests for extensions of hospitalization must include the clinical rationale from the Provider.
       
      If an individual is still hospitalized when the initial authorization timeframe is up, a concurrent review and authorization is required for continued DHS/DMH funding of the hospitalization. Twenty-four hours before the expiration of the initial authorization (or on the preceding Friday if a weekend), the attending physician or designee is to contact the Collaborative (1-866-359-7953) to request the authorization for continued hospitalization stay (requests for continued authorizations must be done during regular business hours, Monday through Friday between 8 am and 5 pm). 
      The Collaborative will review the clinical information provided against the "severity of illness" and "intensity of services" criteria detailed above. If approved, a concurrent authorization will be provided. If there is a difference of opinion concerning a request for extending the length of stay a Physician Advisor (PA) from the Collaborative will review. If the difference of opinion remains after the first PA review, a second level of review will be conducted by another Collaborative physician. If the second level of reconsideration review remains unresolved, then DHS/DMH will make the final determination. 
      CHIPS providers must complete a UB-04 CMS 1450 (see: http://www.cms.gov/Regulations-and-Guidance/Guidance/Transmittals/downloads/R1104CP.pdf ) and a DMH Funding Notice (see Appendix). Completed forms may be either faxed to DMH at 217-785-3066 Attn: Fiscal Services or mailed to:
      • Department of Human Services
      • Division of Mental Health
      • Attn: Fiscal Services
      • 319 E Madison St., Suite 3B
      • Springfield, IL 62701 

      The billing forms are to be submitted within 15 days of close of the month in which inpatient services were provided. 

    4. 6. Daily Reporting of Bed Capacity
       
      CHIPS providers are to report per the DHS/DMH protocol bed utilization and capacity each day of the week (including weekends and holidays) utilizing the Collaborative's web-based reporting system. The Collaborative will then make this information available to the Clinical Care Managers of the ACCESS line for their use as part of the services authorization process. In addition, the Collaborative will report to DHS/DMH any providers who have not submitted an available bed capacity report.

    D. State Hospital Safety Net Services

    McFarland and Elgin Mental Health Centers will serve as the safety net providers for instances when the above services are not available or not appropriate for the needs of the individual. Specifically, Elgin MHC will serve the Region 2 West area, and McFarland MHC will serve the Region 3 North area.

    All potential referrals to McFarland or Elgin are reviewed by a state hospital physician for consideration of placement. For individuals in the Region 2 West area Elgin MHC's Admissions Department should be contacted at 847-847-6239 or 847-742-1040 for information and guidance on the admission referral process. For individuals in the Region 3 North area McFarland MHC's Intake Services at 217-786-6857 or 217-280-0410 should be contacted for information and guidance on the admission referral process.

    If an individual is admitted to a state hospital, the state hospital is to begin discharge planning within 48 hours of admission, including contact and coordination with potential post-discharge service providers. The state hospital is responsible for planning and executing post-discharge follow-up services, including contacting follow-up service providers upon discharge from the inpatient state hospital program and assuring a firm linkage to these providers through follow-up contacts within two business days of the discharge.

    IX. Transportation

    In managing an individual immersed in a mental health crisis or potential crisis, transportation to the most appropriate site for services or supports may be necessary. Providers are encouraged to seek and employ the least intrusive and least expensive method of safe transportation possible. For some individuals whose conditions have become sufficiently stabilized this may mean the use of family or friends to drive or escort the individual on public transportation, or the payment of bus or cab fare for the individual. For other individuals and situations, however, a more safe and secure method of transportation may be required.

    DHS/DMH contracts with a selected transportation provider to transport individuals who have been assessed to need residential or inpatient care as a result of a NCCS Eligibility and Disposition Assessment to the site of the provider of the authorized services. The individual will have been determined to have no other means of transportation prior to a request for transport being made to the transportation provider. The same authorization for services is to be used for authorizing the use of the DHS/DMH contractual transportation provider.

    A. Services and supports to be provided

    The funded transportation provider is to:

    1. Transport individuals authorized for entry into NCCS inpatient or residential services;
    2. Transport individuals via secure van, medicar, service vehicle, or other means appropriate to the needs of the individual to be transported;
    3. Ensure that response to transportation request is made within 60 minutes;
    4. Ensure that transportation provider staff are trained or have experience in consumer transportation, including training in the following areas:
      • An introduction to mental health and population specific characteristics;
      • Service delivery policies and protocols;
      • Quality control standards and procedures;
      • Incident reporting policies and procedures;
      • Record keeping standards and procedures;
    5. Maintain a toll-free telephone number staffed 24 hours per day to receive requests for transportation;
    6. Submit monthly vouchers to DHS/DMH for payment;
    7. Maintain vehicles that:
      • Meet the Secretary of State licensing requirements;
      • Have front and rear passenger door locks that can only be operated by the driver;
      • Have a safety partition installed between the driver and passenger areas;
      • Ensure the security of the partition between the rear passenger area and the trunk;
      • Have separate video camera and recording systems capable of viewing both the driver, the front of the vehicle, and the passenger and passenger area;
      • Have a supply of scrub suit tops and bottoms and slippers for the consumer to wear if needed;
      • Have a supply of bottled water if needed for the consumer during transport;
      • Have a supply of comfort items (blanket, umbrella) if needed for the consumer during transport;

    B. Range of responsibility

    Transportation services will serve individuals with or suspected to have severe mental illness that have been authorized for entry into NCCS services and need secure transport from the provider at which presentation was made to the provider approved to supply inpatient psychiatric, mental health crisis residential services.

    C. Voluntary Transportation System Request Protocol

    Illinois Patient Transport (IPT), a division of Advanced Medical Transport (AMT), through contract with State of Illinois Department of Human Services, will provide voluntary transportation services to patients in the Northwest Crisis Care System counties, to specific facilities identified in the Northwest Crisis Care System Policies and Procedures.

    1. Requesting a Transport
      Once a patient is deemed eligible for transportation by the Eligibility Disposition and Assessment Evaluator, the Evaluator is to call IPT's Communication Center, complete the front and back of the Region 2 West and Region 3 North Voluntary Transportation System request form and fax the transport request form, front and back, to IPT using the fax number at the top of the form.
    2. Completing the Request Form (in Appendix)
      • The top of the request form provides the phone and fax number to IPT.
      • The name and a contact number to reach the Eligibility Determination and Assessment Evaluator is to be provided.
      • Identify by checking the correct box the type of facility the patient will transport to: 1) CHIPS, Community Hospital Inpatient Psychiatric Services; 2) Mental Health Crisis Residential
      • Clearly provide the authorization number for the transport (which is the same as the services authorization number) as well as the date for the transport. 
      • Complete the section on the front of the form marked "Patient Information" leaving no blanks. In rare circumstances where a social security number is not available clearly note "none available".
      • Complete the section marked "Pre-transport Risk Assessment". This tool assures each patient is transported in the safest manner possible. Please be prepared to discuss this section with the dispatcher to assure IPT is aware of the condition and demeanor of the patient.


    D. Pre-transport Risk Assessment:

    1. Do physical limitations prohibit transport by car; ambulatory, weight, or other?
      If the patient cannot transport by car an ambulance may be sent. 
    2. Is the patient a juvenile? IPT does not transport minors. 
    3. Are there identified complicating medical conditions with potential for difficulty en route?
      Medical conditions may require an ambulance transport, e.g., the potential for seizures is a concern.
    4. Is there potential for drug or alcohol withdrawal en route?
      Determine the likelihood the patient may experience withdrawal during the transport; patients likely to experience withdrawal may require an ambulance. 
    5. Is there a history of violence or assaultive behavior?
      Please share any information regarding the patient's behavior just prior to admission (e.g., possible domestic violence) as well as the behavior currently exhibited. 
    6. Has the patient been searched for contraband?
      For the patient's safety and the transport technician, patients must be searched for weapons.
    7. Was there use of PRN medication for agitation with this ER/ED admission?
      Medication used to calm is acceptable (Ativan, Xanax); medication used to sedate or control behavior are not appropriate for a car transport and may require an ambulance. 
    8. Is the patient aware of the voluntary transport and the location of treatment services? 
      The patient will likely be more cooperative when included in the treatment and transportation plans.
    9. Has the patient been accepted at the receiving facility?
      To ensure that the patient will not arrive at the destination only to find there is no treatment available for the patient. 

    On the back of the form, fill out the details regarding the current transferring facility as well as the destination facility. Contact names and numbers for the transferring and destination facilities are required.

    Provide the form to the patient with the back of the form in view. Along with the destination, the patient will have two sentences to read and a signature line with date. The patient acknowledges the transport is directly to the facility. By signing, the patient is providing a psychological commitment more than a legal one. This is designed to reduce the chance an individual may change their mind en route or request an alternative destination.

    E. Transport Technician

    Upon arrival, the transport technician will obtain an update on any changes in the patient's condition and demeanor. Provide the form to the transport technician for review. Complete the box under the patient's signature marked To be completed by transferring facility. The transport technician will take the request form with him.

    The transport technician will escort the patient to the vehicle. The final box on the form will be completed upon arrival at the destination facility.

    Should the IPT refuse to transport an individual due to insufficient stabilization of the individual, medical issues or other reasons the IPT supervisor should be contacted for resolution. All such instances will be subsequently reviewed by DHS/DMH with the IPT contractor.

    X. Medications

    When necessary, the provision of psychiatric medications for a NCCS eligible individual is the responsibility of the individual's current provider. The funding models for NCCS services included anticipated medication costs. It is presumed that generics will be prescribed whenever possible.

    To facilitate and coordinate services, Emergency Departments (if involved) shall provide written prescriptions for individuals transitioning from their ED into a NCCS service. For planned discharges from other NCCS services it is expected that written prescriptions will be faxed to the receiving service provider at least 24 hours prior to the individual's discharge and transition. Hospitals and other providers who have the capacity to dispense a 72 hour supply of medications at the time of discharge are strongly encouraged to do so in order to minimize the likelihood of an interruption in treatment.

    Non-psychiatric medications for established medical issues remain the responsibility of the NCCS eligible individual. It is recognized that non-availability of such medications may preclude an individual's admission into an NCCS service.

    XI. Processes for the Redetermination of Level of Services Needed

    On occasion, after an initial Eligibility and Disposition Assessment by an Evaluator and placement in a treatment setting has occurred, it may later be determined that an alternative treatment setting or level of care is required to best serve the needs of the individual. That is, the individual may have reached a level where less intensive and restrictive services are needed or, alternatively, may have been found to require a more intensive level of services.

    A. Processes

    There are three different circumstances that could warrant an authorization process for the transition of an individual to a different level of services.

    1. If the individual requires a less intense level of services (that is from inpatient to residential or acute community services, or from residential to acute community services) no additional authorization is required. The original authorization for services is sufficient. However, the Collaborative is to be contacted and informed of the change in the level of service and treatment setting.
      To implement this transition to a less intense level of service the referring provider must contact the designated staff at the destination service provider and make appropriate arrangements for the transfer of the individual, including completion of the destination service provider's admission protocols, including, for example, medical clearance. Any medical or other issues, including scheduled appointments, should be communicated to the destination service provider.
      If the transportation services of the DHS/DMH contractor are necessary for movement of the individual to a Mental Health Crisis Residential setting, the Collaborative must be contacted for a services authorization number for the transportation. 
    2. If the individual is currently receiving MH Crisis Residential Stabilization, a Licensed Practitioner of the Healing Arts (LPHA) on staff at the provider of current level of care can assess the individual and request authorization from the Collaborative for transfer to inpatient psychiatric service. The LPHA's assessment must include:
      1. The individual's current mental health and/or substance abuse diagnoses, level of risk for harm, and need for mental health services;
      2. A completed Level of Care Utilization System (LOCUS) assessment based on the individual's current psychiatric presenting condition;
      3. Document their assessment and findings, including the completion of the Uniform Screening and Referral Form (USARF).
      4. As noted above in the "Continuity of Care" section, all treatment site providers (CHIPs, MH Crisis Residential and Elgin and McFarland MHCs) are required to call the Collaborative's ACCESS line (CCM) at the point of discharge to verify the date of discharge and/or update the actual outpatient ACS provider site.
    • Once authorization is obtained from the Collaborative for the alternative treatment setting, the provider must contact the staff of the alternative treatment setting and make arrangements for the transfer of the individual to the new treatment setting, including completion of the destination service provider's admission protocols, including, for example, medical clearance. If necessary, the authorization number for services can be used to arrange transportation by the DHS/DMH contractor following the "Voluntary Transportation System Request Protocol". Any medical or other issues, including scheduled appointments, should be communicated to the destination service provider. (Note: should the Collaborative not authorize the requested treatment, the LPHA should follow the processes detailed in the "Services Authorization" section of this manual).
    1. If the individual is receiving Acute Community Services and treatment in a more intensive level of service is needed, the individual must be reassessed by the designated Evaluator.

    The following table summarizes these authorization processes:


    B. Additional Requirements for Transfer to Elgin or McFarland

    All admissions to State Operated Hospitals are at the sole discretion of the SOH physician. If an individual is receiving care within the NCCS and the current provider of treatment believes a higher level of care is needed, then the SOH must be contacted by the staff (EDA for ACS and LPHA for Crisis Residential or CHIPS). If the SOH physician agrees to the referral for transfer, then the treating provider must call the Collaborative CCM to report the transfer. An authorization number will be provided which can be used to arrange transportation if necessary.

    Individuals admitted to medical units of hospitals who are believed to be in need of SOH admission are to be referred by the physician of the treating medical unit, who is to call Elgin or McFarland. No involvement of the NCCS is needed.

    XII. Appendix 

    1. Psychiatric Medical Clearance (Form) (doc)


    2. NCCS Agencies Providing Eligibility & Disposition Assessment Evaluators and Acute Care Services
    Agency Address
    Ben Gordon Center (BGC)

    12 Health Services Drive

    DeKalb, IL

    FHN Family Counseling Center (FHN)

    421 West Exchange Street

    Freeport, IL

    Rosecrance, Inc

    1021 North Mulford Road

    Rockford, IL

    Sinnissippi Centers, Inc. (SCI)

    325 Illinois Route 2

    Dixon, IL

    Bridgeway Inc.

    2323 Windish Drive

    Galesburg, IL

    North Central Behavioral Health Systems, Inc. (NCBHS)

    2960 Chartres Street

    La Salle, IL

    Robert Young Center (RYC)

    4600 Third Street

    Moline, IL

    1. CHIPS Providers for the Northwest Crisis Care System
    CHIPS Hospital Street City
    Provena Mercy 1325 N Highland Avenue Aurora
    Swedish American Hospital (SWA) 1401 East State Street Rockford
    Trinity Medical Center (TMC) 2701 17th Street Rock Island
    Rockford Health System (RMH) 2400 North Rockton Avenue Rockford
    OSF Saint Elizabeth Medical Center (OSF - Ottawa) 1100 East Norris Drive Ottawa
    1. NCC Voluntary Transportation System (doc) 
    2. Notice on Program Funding for Psychiatric Inpatient Services
    • *****IMPORTANT NOTICE*****

    Regarding the State of Illinois Department of Human Services' Division of Mental Health Community Hospital Inpatient Psychiatric Services (CHIPS) Program:
    A program of funding may be available for certain individuals requiring inpatient psychiatric hospital treatment. The Division of Mental Health (DMH) funds are to be utilized only after all other appropriate sources of payment to the hospital and physician have been exhausted.

    • It shall be the patient's responsibility (or if applicable, the spouse, or the parents) with assistance from the service providers (hospital and community mental health agency) to provide required information to determine eligibility for the CHIPS program and to determine eligibility for Medicaid or KidCare.
    • Patients and parents/guardians of minors must follow through with Medical Assistance Applications completely in order to become eligible for the utilization of Program funds. Therefore, Medical Assistance Application denials based upon patient and/or legal guardian failure to complete or cooperate with the application process will not normally be eligible to utilize Program funds and subsequently the patient/parents of minors may incur all financial liability for all services rendered.
      • You are potentially eligible to receive Program funds; however, the use of DMH funds cannot be guaranteed in advance.

    This notice was explained and given to me on:____________ (Date)

    Signature of Admittee (or interested person): ___________________
    Employee Signature: ________________________

     (Copy to client and original left on chart) 


    1. Communication and Problem Solving Channels for NCCS

    NCCS Dedicated Web Page - There is a link in the news column of the main DHS web page that will direct to a special page DHS/DMH has created for posting important documents for the new crisis system. The page address is:

    and some NCCS features include:

    • System of Care Overview, Policy and Procedures
    • Policy and Procedure Document
    • Frequently asked questions (FAQ)
    • Transportation Protocol and PDF transportation referral form
    • As other materials are developed, they will be posted to this site.

    NCCS Dedicated Mail Box - The Division has established an email address: DHS.R2CCS@illinois.gov. This was created so that our system partners can file any questions and concerns at a site where a log of all messages sent will be maintained, as well as a log of all follow-up performed by DHS, up to and including whether the item resulted in change to posted policy document, was incorporated into system training, or was added to the FAQ document.

    Systems Issues Line - A telephonic way to provide feedback, questions, or to pursue any non-emergent NCCS issue. As with the email box, a log of calls/voice mail messages will be kept and resulting actions traced above. The phone number is: 312-814-0930.

    Access To DMH Executives - A "24/7" option for real-time NCCS problem resolution. The Administrator on Duty (AOD) at Elgin or McFarland Mental Health Center can be contacted if there are emergent issues that need DMH intervention. The AOD will take a message and contact the on-call DHS/DMH executive, who in turn will return the call from the system partner. The 24/7 AOD telephone numbers are:

    • Elgin: 847-847-6239
    • McFarland: 217-786-6857

    Ad Hoc System Conference Calls - The DHS team will monitor the functioning of the system and conduct teleconferences of some or all of its partners as needed. E-mail lists for the entire system and for subgroups of partners (e.g., CHIPS providers, Emergency Department Managers, ACS providers, etc.) have been created and will be used to send notice of schedule calls. Any system partner can ask for TA, or forward an item for inclusion on a scheduled call agenda using the NCCS email box or the Issues Line.

    1. Instructions for Referring to Rosecrance for Crisis Residential Services

    Following the authorization from the collaborative the ED evaluator will make the necessary linkage to the Crisis Residential level of care (service), including needed transportation. The following procedures should be followed when making a referral to the Crisis Residential Program:

    1. During daytime hours contact The Crisis Residential Program Manager to make the referral and check if there are open beds. The number to call for a referral to Crisis Residential is 1-815-968-9300 and the secure fax number is 815-968-5314. Lindsay Gjoni is the Manager of Crisis Residential and Crisis Intervention for Rosecrance. The 24 hour emergency number for Rosecrance is 815-968-9300 and can be used if unable to reach Lindsay Gjoni at any time.
    2. Crisis Residential Program is available 24/7 every day of the year.
    3. The ED evaluator will fax a copy of the ASO authorization for Crisis Residential when making the initial referral to the Crisis Residential level of service.
    4. Before client is sent to the Crisis Residential Program all clients will be medically cleared at the referring emergency room. A copy of the medical clearance must accompany the Crisis Residential Program referral at time of admission.
    5. The referring evaluator will arrange for transportation to the Crisis Residential Program once the referral is complete.