To reset your password, please call the CMS Service Desk (800.366.8768) and after the voice prompts, hit #1 and then if prompted again, hit #2 for the DHS service desk. Once you get a live body, simply tell him/her that you would like to verify an EXTERNAL IL.gov ID (external is the key word, so they will know which domain to search), and once they find the name and verify it, tell them that you would like to reset the password. You can even give them a password that you prefer (as long as it meets the password criteria) so they won't assign you a generic one.
The password reset should take effect within five minutes, so please attempt to login again after that time. If you still have issues after the reset and login attempt, sometimes the system has to re-sync overnight with the enabled user, so try again the next day.
Please contact the following staff if you are in need of assistance: