OIG Abuse/Neglect/Exploitation Information by CILA Provider

Some of these reports are available in PDF format only. Persons using assistive technology may not be able to fully access the information in these files. For additional assistance, please contact Pamela.S.Baker@illinois.gov.



The Division of Developmental Disabilities (DDD) provides summary information of abuse, neglect and exploitation allegations and substantiations involving Community Integrated Living Arrangement (CILA) providers.  This information is organized by State Fiscal Year (7/1 through 6/30 of each year). 

The information serves as one of the tools for consumers and others to help in selecting and monitoring services and providers. Please remember that this information is only one tool. Consumers and families are strongly encouraged to talk with Individual Service and Support Advocacy (ISSA) agencies, to talk with providers directly, see services as they are being delivered, and talk with other individuals about the provider's services.

The first two columns of the reports list the name of the CILA provider and the total number of people served (census).  The reports then indicate the number of allegations of abuse/neglect/exploitation reported to and accepted by the Office of Inspector General (OIG) for investigation.The results of investigations are listed in the next five columns.  See OIG Definitions for an explanation of these results.  If the investigation is ongoing, it is counted in the Pending Cases column.  The last two columns reflect the number of allegations and substantiated results in the context of the size of the provider's CILA program.  This is done so the consumer can compare provider agencies.

Please note:  While we try to eliminate all instances of abuse, neglect and exploitation, it is recognized nationally that these incidents do occur. It is important to identify abuse, neglect and exploitation; report and address the incidents; and prevent incidents in the future.

Rates of "Reported Allegations" and "Substantiated Allegations" are calculated "per 100 People Served" as a comparison of providers regardless of the census of each provider's CILA program.  A higher rate of allegations and substantiations may show that a provider is struggling to provide safe and quality services, but a rate that is zero, or too low, might indicate problems as well.  Zero or few allegations could mean that the provider may not encourage identification and self-reporting of allegations. This could mean there are instances that are not known and not addressed.

As you read this information, be aware that rates of "Substantiated Allegations per 100 People Served" are not final until results of "Pending Cases" are known. Investigation of allegations takes time. The Office of the Inspector General tells us that investigations pending for a longer period of time are often more likely to be substantiated.  Information in the "Substantiated Allegations per 100 People Served" column should be considered preliminary until all investigations are final and no longer pending.