Illinois 2-1-1


In August of 2011, the Illinois Department of Human Services (DHS) authorized 2-1-1 Illinois to oversee 2-1-1 services and call center(s) selection within the state.  2-1-1 Illinois is now accepting applications for a call center to provide 2-1-1 services for Kane, Kendall, Lake and McHenry counties in Illinois.


Expenses: Attached is an Expense Model spreadsheet that reflects a call center's estimated expenses. The expenses are calculated based on the estimated population size and historical startup data from other 2-1-1 call centers. Since the expenses in the spreadsheet are estimated, please change the expenses to reflect your costs for each line item. Any modifications of estimated expenses +/- 10% must be explained in a separate narrative.

Revenue: The funding sources worksheet with your projected sources of revenue must be completed. (Letters of Intent from sources of revenue identified are highly encouraged 

Note: The on-line application form does not allow for interruptions in the submission process (e.g.; data cannot be saved for completion at a later date). A PDF file of the application is attached to assist in preparing to complete the online application.) 


The Expense Model along with the explanation narrative should be emailed no later than 5:00 p.m. CDT September 21, 2012 to:


Illinois 2-1-1 Get Connected. Get Answers - DHS 5003

If you have any questions about Illinois 211

Application & Expense Model Questions: Direct to: