Local Office Pride (LOP)

Creating A Culture Of Caring For Our Customers And One Another!

OUR GOAL

Through the Local Office Pride initiative, we intend to create a culture of caring - together - in which our DHS Family Community Resource Centers (FCRC's):

• Facilitate customer access to programs and services that help them attain self-sufficiency without burdensome procedural hurdles, and
• Staff feel appreciated, supported and encouraged in their work, and
• Customers feel respected and treated with dignity when visiting our offices.

OUR OBJECTIVES

• To measurably improve the waiting room processes and physical plant environment.
• To engage and inspire FCRC staff in this culture shift improvement plan and help boost employee morale.
• To develop and test in pilot offices innovative strategies for better serving the high volume of customers in need of assistance. Strategies include express desks, greeters and improved signage.

LOP Updates

• January 2013 Update
• September 2012 Update

Regional LOP Launches!

• Region 1 (North & South)
  • Woodlawn Launch Event - January 11, 2012
  • Northwest Launch Event - January 11, 2012
  • Southeast Launch Event - June 22, 2012
• Region 2
  • DuPage Launch Event - June 11, 2012 
• Region 3 - Coming soon
• Region 4 - Coming soon
• Region 5 - Coming soon

Public Engagement Efforts

Involve local officials and community partners

• Invite IDHS/FCRC partners
• Establish "Local Office Sponsorship" Initiative
• Seek corporate partnerships
• Recruit volunteers

For More Information

• Aurelio Huertas Fabrizio or (312) 793-9959
• Alicia Huguelet or (312) 793-6679