(Applies to Work First Providers and customers only)

1. Non-Cooperation

Any month a customer in Work First does not complete all their Pay-Afer-Performance hours and/or does not complete their Supplemental activities without good cause is a month of non-cooperation. The Work First Provider must contact the customer who has been non-cooperative.

2. Contact the Customer

Schedule an appointment with the customer using First Notice Regarding Non-Cooperation with Work First Form (Form 4125). When the customer reports, the Provider discusses with the customer the reason for the failure to cooperate.

3. Good Cause Established

If the customer had good cause for the failure to cooperate, no further action is needed. The customer is to proceed with the instructions contained in their Responsibility and Services Plan (RSP).

4. Good Cause not Established

If the customer did not have good cause for the failure to cooperate, the Provider:

  • discusses the cooperation requirement with the customer; and
  • makes sure the customer is aware of what they are to do and the consequences for their failure to cooperate (i.e., loss of cash assistance).

The Provider monitors the customer's cooperation for the next 30 days. If during that 30 day period the customer demonstrates cooperation, no further action is required based on the initial failure to cooperate. However, if during that 30 day period, the customer fails to cooperate with the Work First assignment or supplemental activities, the Provider begins the process once again of contacting the customer to determine the reason for the failure to cooperate.

If during the subsequent 30 day period the customer fails to cooperate once again, in the same manner or in a different manner, the Work First Provider refers the case back to the Family Community Resource Center (FCRC) via the Change Progress Report Form (Form 2151A) requesting that the case be SWAPPED (cash assistance canceled but medical benefits continue).

5. Failure to Appear for Meeting to Discuss Non-Cooperation

If the Provider schedules an appointment in writing for the customer to discuss their failure to cooperate and the customer fails to appear for the interview, send the customer Second Notice Regarding Non-Cooperation with Work First Form (Form 4126). If the customer fails to appear for the second appointment, the Work First Provider refers the case back to the FCRC via Form 2151A requesting that the case be SWAPPED. Document on the form the customer's failure to cooperate and the two attempts to contact the customer.