The project centrally refers an overpayment to BOC for cases that received SNAP benefits for at least one month during the PAL C code quarter, and no earnings were budgeted for the reported quarter.
FCRC staff continue to be responsible for budgeting current income, adding ending employment codes, and canceling cases based on information provided by BOC.
Central Referral of PAL C Codes to BOC
Cases receiving SNAP with C codes in the following FCRCs are centrally referred to BOC if no earnings were budgeted for the earnings quarter:
- E. St. Louis
- East Alton
- Granite City
- Humboldt Park
- Winnebago, and
- South Suburban.
For each case referred to BOC, a message is printed on the PAL that states, CENTRAL OVERPAYMENT PROJECT - C CODE OVERPAYMENT WILL BE COMPLETED CENTRALLY. The FCRC remains responsible for reviewing and clearing all other C codes that do not have the project message. For those cases selected for the project, the system clears the C code.
NOTE: Until IES Phase 2, if FCRC staff know that a client stopped working, enter Item 80 code 651 EE. This prevents a case from being incorrectly selected for a C code. After IES Phase 2, staff will indicate in IES that employment has stopped. If staff know that a client selected on the PAL for the project has stopped working during the quarter, notify BOC of the stopped income by calling (217) 524-1339 or email the DESOPS unit at DHS.BOC.Desop@illinois.gov. The FCRC can use the same phone number to call BOC on any central overpayment related issue.
This process occurs once a quarter for the C code PAL months, February, May, August, and November.
Bureau of Collections (BOC) Notifies Client of Overpayment
For each case identified, BOC sends:
- Form 2555DO, a letter that identifies all the employers the customer worked for during the quarter and asks the customer to submit proof of the earnings (copy attached) to BOC; and
- A completed Form 266 (Request for Employment Verification) for each identified employer and return envelopes addressed to BOC.
The customer has 30 days to respond and provide proof of the earnings to BOC.
If the customer contacts BOC, they are told to return proof of their earnings in the envelopes provided by the date on Form 2555DO.
NOTE: If the customer contacts the FCRC in response to Form 2555DO, tell them to call BOC at the number on the form, (217) 524-1339.
Customer Provides Proof of Earnings
When a customer provides proof of their earnings, BOC:
- calculates the SNAP and/or Cash overpayment based on actual income; and
- notifies the customer of the overpayment; and
- sends the FCRC a copy of the overpayment packet. If the customer's income is ongoing, the proof of earnings is sent to FCRC for budgeting.
Each Friday BOC e-mails the FCRC a list of cases that have cooperated, and follows up with a fax copy of earnings verification. The Friday e-mails also include information on when employment ended so staff can enter Item 80 code 651 EE, Ending Employment.
Customer Does Not Provide Proof of Earnings
If the customer does not provide proof of their earnings within 30 days, BOC:
- calculates the monthly overpayment by dividing the amount of pay shown on the PAL by 3 months. BOC uses that monthly income amount along with other income and SNAP expense information from the CDB to determine the monthly overpayment for each month of the PAL quarter. For example, BOC divides the 01/16 through 03/16 PAL quarter pay by 3 to determine the monthly overpayment for 01/16, 02/16, and 03/16;
- sends the customer a demand letter (Form 2555ES); and
- notifies the FCRC via e-mail that the customer has not cooperated.
FCRC Action in Response to Non-Cooperation
The FCRC takes one of the following actions based on the case situation:
|00, 04, 06
||Use TAR 57 or TAR 83 to cancel the case. A central notice is sent. With these TARs, 04 and 06 cases receive extended medical.
||Use TAR 57 to cancel the case if the LMDD is more than 12 months or there are no persons under 19 in the case. If the LMDD is within 12 months and there are persons under 19 in the case, delete the adults. A central notice is sent.
|01, 02, 03, 91, 92, 93
||Use TAR 54 to cancel the case. A central notice of adverse action is sent. Prepare a local notice of adverse action for SNAP.
If the customer files an appeal on the overpayment, the FCRC:
- contacts BOC at (217) 524-1339 or email the DESOPS unit at DHS.BOC.Desop@illinois.gov, to request any needed copies of the overpayment information, and
- handles the appeal in the usual manner.
The Bureau of Collections Field Consultants that serve the project FCRCs are available to answer any questions and provide assistance when needed.
Batch Actions and PAL Codes in IES
Under IES Phase 2, most PAL codes are replaced by batch actions in IES. Through batch action triggers, IES automatically reruns eligibility, processes and certifies changes, or generates tasks in the Changes/Misc EDM queue. See PM 19-08-00 for information about batch actions in IES. In Phase 2, BOC workers will use IES to process and manage Overpayments on active and legacy cases. A chart that shows how PAL codes are handled in IES Phase 2 is contained in PM 19-06-00.