General

  1. Where can I get a form to sign up for a Debit Card?

    Please visit the Illinois Debit MasterCard Sign-up page to download the form; or Contact the CCR&R Office handling your case.

Payments

  1. I called the DHS Provider Information line and it indicated that there were no payments pending.

    Child Care Providers, contact the office that handles your child care case (CCR&R). Call 1-800-843-6154 to inquire which office manages your area.

  2. Questions about payment amounts?

    Contact the office that handles your child care case (CCR&R). Call 1-800-843-6154 to inquire which office manages your area.

  3. I have a debit card and am still receiving a paper check.

    Some payment were issued as checks instead of on the Debit card due to a system problem, however, there could be other issues with your payment (involuntary withhold, for example). Call the Vouchering Unit at 217-785-7790.

  4. When will my payment be deposited onto my Debit card?

    Please be aware that the Bank has up to two working days to post payments to your card from the time the Comptroller issues the payment.

Personal Information Corrections

  1. My name with my CCR&R is spelled correctly, but the name on the card is incorrect. How do I correct the information?

    A new W-9 form may need to be submitted. Contact the office that processes your payments and ask for a new W-9 form.

  2. My social security number is incorrect when I call the Debit Card System. How do I correct that?

    Contact the office that processes your payments to confirm the Tax Identification Number (SSN or FEIN) that is being used.