- I called the DHS Provider Help Line and it indicated that there were no payments pending.
Personal Assistants, contact the DRS Office handling your client. Questions about payment amounts Contact the DRS Office handling your client (For Gross Amounts Only).
- I have received a paycheck statement (DRS Personal Assistants) but the money has not been deposited to the Debit card.
Payments will not be deposited until the scheduled pay date. You may check the DHS Provider Help Line at 1-800-804-3833 to see if any payments are pending.
- I am a PA and signed up for Direct Deposit (not the Debit Card) and continue to receive paper checks.
Call the DHS Home Services Payroll Processing Unit 217-524-2371.
- I have a debit card and am still receiving a paper check.
Some payment were issued as checks instead of on the Debit card due to a system problem, however, there could be other issues with your payment (involuntary withhold, for example).
Personal Assistants call PA Document Processing at 217-785-0099.