What is it?

Non-Medical transportation includes services for individuals in the DHS Division of Developmental Disabilities, Adult Home-Based Services (HBS) program. The Home-Based Service (HBS) program is one option available to children and adults with intellectual and developmental disabilities that have been approved to receive DD Medicaid waiver services. The HBS program provides individuals with a monthly allotment they can use to purchase needed services and supports that allow a person to continue to live in the family residence or a live in their own home in the community.  Transportation services may be purchased from the monthly allotment for the individual to gain access to waiver and community services, activities and resources as specified by the Personal Plan.


What is it not?

This service does not include transportation to and from medical appointments.  It is limited to adults with an intellectual and developmental disability that have been approved for the Home Based Services program.  Adult HBS participants should use family, neighbors, friends or community agencies (that can provide this service without charge) whenever possible. Transportation to and from community day services is not billable, as day service transportation is funded through the various day service rates and bill codes.


What if I am interested in providing transportation services for individuals receiving services through other Medicaid funded programs?

The state of Illinois operates nine Home and Community Based Services (HCBS) Waiver programs as well as the Medicaid State Plan that provides medical care for children and adults who qualify for medical benefits. The HCBS Waiver programs are an extension of the Medicaid state plan.  HCBS Waiver programs provide additional services for targeted populations that qualify for the waiver program and have been approved for services.  The Illinois Department of Healthcare and Family Services (HFS) manages the Medicaid state plan and several state agencies manage the waiver programs including the Department on Aging, DHS Division of Rehabilitation Services, HFS and DDD.  Please review each of these programs to determine which state agency you need to contact to learn more about the enrollment process.

Transportation to medical appointments is a covered service in the Medicaid state plan and is available to individuals that qualify for medical benefits regardless of age or disability.  Vendors interested in this program do not need to enroll in the HCBS Waiver programs.  DHS/DDD is unable to answer questions or process enrollment packets submitted for this service.  Please contact HFS Provider Enrollment Services at 217-782-5565 or the IMPACT Helpdesk via email at IMPACT.Help@Illinois.gov for information about this program.


How do I become a DHS DDD Transportation provider?

1.You must submit the following documents to DHS DDD:

  • Department of Human Services
  • Division of Developmental Disabilities
  • 600 East Ash, Building 400, 3rd Floor
  • Springfield, IL 62703
  • Fax: (217) 558-2799
  • Attention: Provider Enrollment
  • copy of valid driver's license to drive in Illinois.
  • copy of proof of automobile liability insurance in accordance with State law.
  • Vehicle plate number of each vehicle used to transport DD waiver participants
  • Vehicle identification number for each vehicle used to transport DD waiver participants
  • An IRS W-9.  Please review the IRS Guidelines to ensure that your W-9 is completed correctly. Incorrectly completed W-9s may result in significant delays in the enrollment

2.  You must submit an IMPACT provider enrollment application to enroll as a Medicaid Waiver provider.

  • All users to the IMPACT system must have a Single Sign-On ID to access the provider enrollment system. Once the User has been granted access to the provider enrollment system, the user may begin the provider enrollment application for your agency.
  • The first step in the provider enrollment application is selecting the enrollment type.  Individuals will be enroll using the Rendering/Servicing Atypical Individuals enrollment type.  Companies will select the enrollment type  Atypical Agencies. Please use the PowerPoint presentations available on the DDD IMPACT Provider page to walk you through each step of the applications. 
  • After submitting an IMPACT application, please email DDD Provider Enrollment the IMPACT application Identification number to ensure that a DD Provider Enrollment Specialist reviews the application. 
  • Note: DD waiver service providers may add this service to their existing IMPACT application by adding the specialty "private auto" and adding the driver's license, VIN, license plate number and insurance information to the Add License/Certification portion of the IMPACT application.

How do I bill for this service?

Please review the following options:

1.  Providers may submit a Fee-For-Service Programs - Request For Payment - Billing By Provider - Event (pdf) (IL462-1177) form to the address below. Please follow the Instructions for IL462-1177 to ensure that the form is completed correctly.

  • Administrative Voucher Unit
  • Department of Human Services
  • Harris Building - 1st Floor
  • 100 South Grand Avenue East
  • Springfield, IL 62762

2. Transportation providers that are frequently chosen to provide transportation services may request access to the DHS electronic billing system.  Please note the computer requirements for using the Community Reporting system (ROCS). You may contact DDD Provider Enrollment for more information.

3. Participants who utilize this service may request that a DD primary service provider submit the billing on behalf of the Transportation provider. If the primary service provider agrees to provide billing services, the transportation provider will need to complete a Payee Designation/Authorization Form (IL462-1180).  This form should be maintained on file with the provider that is submitting the billing.