What is it?

Personal Support, Agency-Based, provides services that include training and assistance to enable participants to accomplish tasks that they would normally do for themselves if they did not have a disability.  These services may include:

  • Teaching adaptive skills to assist the individual to reach personal goals.
  • Personal assistance in activities of daily living.
  • Services provided on a short-term basis because of the absence, incapacity or need for relief of those persons who are normally provide care (typically referred to as respite). 
  • Assistance in performing age-appropriate housekeeping chores (bed-making, dusting, vacuuming) that are essential to the health and welfare of the individual.

Personal Support Services, Agency-Based, must be documented in the Personal Plan, and service authorizations must specify the monthly number of hours and the hourly rate.


  1. You must be in compliance with:

    1. You must be an agency that meets the Department of Human Services (DHS) contractual requirements as outlined in the  Developmental Disabilities CSA Attachment A.
    2. Rule 50.
    3. 59 Ill. Adm. Code 120 (Medicaid Home and Community-Based Waiver Programs for Individuals with Developmental Disabilities). The Provider, as a Personal Support provider, agrees to provide services to persons with developmental disabilities pursuant to this rule, the Division's Information Bulletins, and the Waiver Manual.
  2. You must have staff with required qualifications and training.

  3. You must determine if your agency needs to obtain a National Provider Identification Number (NPI).

    • Personal Support agencies are currently not required to have an NPI to enroll in as a Medicaid Waiver provider.However, if your agency plans on providing services that require a NPI, it is advised that you obtain one. Currently the only DD waiver services that require an NPI are CILAs, Child Group Homes, Community Living Facilities and Developmental Training providers. Please see the National Plan and Provider Enumeration System website for information on applying for an NPI.
    • You must submit the following documents to DDD Provider Enrollment

    • You must submit an IMPACT provider enrollment application to enroll as a Medicaid Waiver provider.

      • All users to the IMPACT system must have a Single Sign-On ID to access the provider enrollment system.  Once the User has been granted access to the provider enrollment system, the user may begin the provider enrollment application for your agency. 
      • The first step in the provider enrollment application is selecting the agency's enrollment type.  The enrollment type is based on whether or not your agency is choosing to enroll with a National Provider Identifier. Agencies enrolling with an NPI will select the enrollment type Facility, Agency, Organization (FAO).  Agencies enrolling without an NPI will select the enrollment type Atypical Agency. Please use the PowerPoint presentations available on the DDD IMPACT Provider page  to walk you through each step of the applications. 
      • The application must include the following information:
        • Step 3, Add Specialty:  Home Health; Home Services Agency; No Subspecialty
        • Step 6, Associate Billing Agent:  Billing Agent ID number 7094638; Billing Agent Name:  DDD Billing Agent
        • Step 9, Associate MCO Plan:  MCO Plan ID number 3000006; Plan Name:  DDD MCO
      • After submitting the IMPACT application, please email Provider Enrollment the IMPACT application ID to ensure that the application is reviewed by a DDD Provider Enrollment Specialist.
    • You Must Submit DSP Training Programs for Approval to:

      • Illinois Department of Human Services
        Division of Developmental Disabilities
        Bureau of Quality Management
        600 East Ash, Building 400, Mail Stop 2 North
        Springfield, IL  62703

        Attention: DSP Training Program

    Important Resources For Program Requirements